Advance Auto Parts — Local services in Lopatcong Township

I'm not someone who frequents auto parts stores often. I recently purchased a alternator part for a repair man who needed help while busy. Upon purchasing the part that was very expensive. There was a very kind gentleman who tested my old one and told me it was good. In less than 24 hours I came to return a unused part, the Associate at the time told me repair shop used and installed it. What am I to do? I had know knowledge this is an item that was so delicate to handling. The store decided store credit was my only option. Seems not bad right? Unfortunately I can't use almost 400 dollars in a store I have been in once a year. I called customer service and I was told by customer service " It is common knowledge that alternators are electrical parts and electrical parts are non returnable" I guess I got skipped on that common sense trait. I was not given any information as to what type of part it was nor any return policy information. Customer service also said there is ALWAYS a paper around somewhere that list returnable and non returnable items that also indicates store policies. Unfortunately I was not directed to any such item at anytime. The point of this is for ANYONE who is NOT a "regular" PLEASE be very AWARE of all the store policies they keep "hanging around" as associates will NOT tell you or indicate...

Faster than waiting around in line at Autozone, The carquest and API parts are better quality also than Autozone's generics (Duralast could be any low cost product from any number of factories around the world--install it once you may be installing again under warranty). Advance also has a ton of name brand items you can get same day or next day.

Needs improvement: Warranty policy. If you go on a trip away from your local store, the nearest store may decline a defective warranty claim unless you have a receipt--phone number not enough (not the case with AZ and many other national retailers). At least that was what some employee mumbled to me, either because they didn't care to do extra work, or because there is some official policy--unknown--that you must only do warranty at the store that sold you the item. I may have had the receipt in the glove box but decided to just leave to avoid dealing with these folks who were needlessly reluctant to honor the warranty. Sad because I had only 1 or 2 cranks remaining before needing AAA to...

I originally went to the store directly and bought mid level rear brake pads. On the drive back I heard some metal on metal rubbing so I thought new rotors was a good idea too. Lo and behold I used their online ordering system to do that and found that they heavily discount online orders (25%) at least the first time. I ordered new rotors and upgraded the brake pads to their top tier and returned my mid tier pads bought earlier the same day. Well the online ordering system is close but not accurate and when I picked them up at the store I asked if the parts would fit my car and they didn't. The manager canceled my original purchase and canceled my incorrect online parts order and got me the parts I needed at his max discount (20%) which was close enough to the online offer. They also have a cash back system for use at their stores. The only drawbacks in the transaction were that the store didn't have the rotors in stock but will have them tomorrow morning and that store managers can't match...