CVS — Local services in Phillipsburg

For a brand new store that just opened up, they got a LOT of annoying quirks to work through. First off, the employees there should be properly trained to know where orders are. Secondly, there's this one particular employee (the one who opened and closed this CVS store location on June 11th, 2021) who in my opinion, was rude, unprofessional, and downright disrespectful. I had shown this employee the proof that my online order WAS DELIVERED to this CVS location, including tracking numbers from both UPS Innovations and USPS. This disrespectful employee downright refused to even look in the mail room or anywhere in the store for my ordered item. All she kept on rudely telling me was that "nothing was delivered today!" and wouldn't even pursue the situation. She told me to contact the shipping companies myself, even though I ordered my item directly from CVS online to be delivered to this CVS location. Even with proof from my emails stating it was delivered to this CVS location (and also showing the same info on the CVS website itself), this employee just absolutely refused to help figure out what went wrong with my order, only rudely stating, "nothing was delivered today!" -- So anyway, I ended up calling the USPS customer service line myself and gave them the tracking information. Even the post office said that this item's tracking number was indeed DELIVERED to THIS exact CVS location that morning of 6/11/2021. Thankfully, USPS has escalated this issue and now I'm waiting for the post office to contact me with any additional information. Btw, I want to thank the postal service for helping me to figure out this problem... and absolutely NO thanks whatsoever to that unhelpful, rude CVS employee. This was my first time shopping at this new CVS location, but since having to deal with this unnecessary nonsense, I have no reason to return to this store anymore. There are plenty of other businesses I can shop at and/or order...

I’ve had enough of the consistent issues and disrespect from the pharmacy staff at this CVS location. They are rude, dismissive, and treat customers as if we’re incapable of understanding the most basic information. This isn’t just a one-off situation—it’s been a repeated problem for both me and my family.

In the past, they’ve refilled the wrong prescription for me, and then refused to give me the correct one because insurance wouldn’t cover another fill—their mistake ended up leaving me without essential medication, including my insulin. That alone should have been enough to make a change.

But today pushed it over the edge. My sister received not one, but two messages from CVS—one saying her birth control was ready to be refilled, and another saying it was ready for pickup. Like anyone would, she went to get it—only to be told it was “too early” and she couldn’t have it unless she paid out of pocket. She understands how insurance works—that’s not the issue. The problem is that CVS is refilling and marking prescriptions ready for pickup when they aren’t actually available. This is misleading, a waste of time, and completely avoidable.

To make matters worse, the woman on the phone was flat-out rude and unwilling to listen. She spoke down to my sister and refused to acknowledge that CVS’s system and communication are clearly the problem here—not the customer.

As of today, I’ve officially transferred every single prescription—for myself, my sister, and my children—to another pharmacy. And I’ll be telling every family member to do the same. If you can’t handle the job—especially with the increase in customers due to Rite Aid closing—then maybe you shouldn’t be in this position. People rely on pharmacies for critical medications and support. This CVS is failing at both.

CVS, you seriously need to evaluate your staff, your system, and how you communicate with your customers. This is...

Came here today on my lunch break to get salt for my sidewalk and some bottled water. When I went to check out with “Debbie” she asked if I wanted to become a “CarePass” member. I said no, thanks. Debbie said she was participating in a contest to see who could get the most people to join and assured me I wouldn’t be charged anything. Debbie seemed nice so I said “okay, but only because you’re in a contest.” She asked me to insert my card into the machine but again said I wouldn’t be charged anything. After she completed my enrollment she spoke about the “perks” of being a member, including a $15 credit each month. I said “wow, that’s great.” She said, oh there are some cons... we charge $5/month so you’re really only getting $10. I told Debbie that I never shop at CVS, that i wouldn’t have signed up if she told me that to begin with. She said I could call it go online to cancel. When I got home I spent another 10 minutes on the phone with CVS customer service to cancel my membership. Unbelievably misleading. I will never...