Cricket Wireless Authorized Retailer — Local services in Lorain

Horrible service! The girl Ana was waiting on multiple people at once,which isn't a problem if she was paying attention to what she was doing but instead she was on a personal call twice while waiting on me and also texting! I was thinking what Horrible customer service! I did not know what part of the process she was even on when working on my account. Even at one point when she was texting I said something to her about my other service and she did not respond til a minute later saying o what did you say I got some many things going on whoever texted her she said gave her a list of things to do and her mind is everywhere! O OK it was everywhere so much that she lied and said she asked me if I wanted to keep my number which she did not! At one point she asked if I wanted to transfer my phone and I said yes the apps and number but she did not pay attention to that! At end she said o your new numbers on receipt I said I didn't want a new number which I told her I wanted to transfer apps and number earlier. Then she tells me she asked me earlier which I know she did not! Then wants to tell me o we have a camera I said OK yeah pull it up so we can see that you did not ask me and was distracted whole time on her personal phone! So she FaceTime her boss and lies and says she asked me several times which her boss believed every lie she said and when I said I want my mo ey back says we can only give you the tax back! I needed my number for work so huge inconvenience! The should not have a person working there that doesn't pay attention and the boss is Horrible too the worse experience at a phone store ever!! They always pay attention at every other...

My husband and I are former customers of AT&T. We decided to switch over to cricket as we had heard many positive things about the customer service and benefits of this company.

We decided to visit the store located in lorain, ohio, where we were kindly assisted by Estefani. I want to comment that the service was beyond excellent! This young lady was very knowledgeable and helpful in presenting all the wonderful benefits and features of the plan we were offered.

Estefani wore a smile the whole time and was very pleasant and patient throughout the entire process THANKS AGAIN FOR YOUR SERVICE...

Stephanie is amazing! Idk if I’ve ever seen customer service like this before. She went above and beyond to help me get a phone and I couldn’t be more grateful. In sales it’s usually just some stranger trying to close a deal to make some money, but this was not the case at all, she sincerely cared about helping me get what I needed and made sure I didn’t leave without a phone. She’s an excellent rep, and Cricket is lucky to have her on the team. She needs a raise and a promotion!...