OC Mattress — Local services in Los Alamitos

Purchased an Aireloom mattress from this store. The mattress may still be under warranty and the store refuses to look up our purchase. We spent about 5k for this mattress and it's sagging.

I also contacted the customer service from OC MATTRESS and the lady over the phone was not helpful.

I have searched and searched for the purchase agreement and I cannot find it. In good faith this store very well could look up my agreement but refuses. The lie that they cannot is frankly, terrible customer service and shows they do not care about keeping existing customers (as we were planning to do for a new bed for our home.)

Sometimes, working with your existing clients is helpful in retaining returning customers.

The mattress we paid 5k for needs to be assessed for sagging and may still be under warranty and even without the receipt our concern should be addressed. The store could very well look it up.

Mattresses are way to expensive to shop somewhere like OC MATTRESS and not have an excellent customer service...

These people are crooks!!! They sold a mattress higher above and didn't disclose that there are no exchanges if I wanted a lower one. This guy wrote on the receipt no exchanges gift etc. Failed to disclose the very next day come back to exchange they said sorry no exchanges. ? Well had the guy disclosed this up front I would of had the opportunity to change my mind right there and than now they made me pay 2600 for a mattress that I can't sleep on with back spine issues. SCAMS! This is wrong and now they want to charge me more money to exchange for it when its the employees fault who sold it didn't tell me up front but secretly wrote in no exchanges. How can these people rip customers off like this hard earned money being screwed over. DONT...

We came in looking for a New Queen Mattress where we could try the beds ! The sales person "Ed Duran" ! He sold us a queen mattress with box spring and a mattress pad ($87.00) ! When we got our mattress delivered the box spring was wafer thin and didn't give any support to the mattress ! Plus the mattress pad wasn't made out of Gortex, like he had told us ! It was made of polyester and...