The UPS Store — Local services in Los Altos

I ship returns here all the time. Open 7 days a week - friendly and patient employees. Special shout-out to Sudha for keeping her head with a rude (and seemingly racist) customer. My husband and I were there for a passport photo appointment and a man came in “in a hurry” to get a package mailed. He seemed irritated that she was already helping us and coerced another employee over to help him. When gently told he had an incorrect delivery address and that they recommended he change it as suggested by their system so it would be delivered properly, he became irate (“look at me when I’m talking to you” “do you understand English?”) and then looked meaningfully at us for what seemed to be a request for white solidarity. Once he stormed out, we apologized to her and the other employee and commended them for staying so professional. Plus, our passport photos were done with meticulous care. Highly recommend...

*Note to owner: do not write a reply that doesn't address what I have stated was an issue. THE LEAST you can do to make things right is offer to refund me the cost of the tape or give me a store credit for $15 to refund the cost of the tape plus a little bit for inconvenience. I made a mistake. I was doing a Zappos return for the first time. When I selected UPS Store as my drop off, I didn't realize I needed to tape the boxes. I've been coming here for 7 years, it would have been nice to get a one-time assist.

I had to choose between buying the tape in store or taking my boxes back. I bought the tape. I tried to use it again today because I couldn't find any other tape in the house. I was reminded again of the incident and that I haven't been back to this UPS Store since.

The worst part? The tape is TRASH. I had to pay $6-7 for it and it won't peel off in one piece. It...

Don't ship artwork!!! My instructions regarding delivery were ignored--they were not written on the box or conveyed to the delivery driver despite assurances at the store, putting artwork at risk of damage from being dumped in an open driveway during rainy season instead of on the porch, as directed. The packaging was shoddy, including shipping tape put directly onto picture frames without concern for the effects of tape on wood and gilding. I paid $300 for this service and UPS has told me they have no control over UPS Store franchisees--you, the customer, are on your own, even though you think you are getting UPS service. A UPS Store is not UPS. In this case, both the store and UPS failed to meet reasonable...