Appliance & Kitchen Outlet — Local services in Los Angeles

My wife and I renovated our kitchen this year. We needed to buy all new appliances. I did a ton of research for appliance stores in Southern California. After carefully reading the reviews for different companies, we decided to go with Appliance & Kitchen Outlet. We made the right choice. This company was outstanding every step of the way.

We purchased GE Cafe Series appliances: range, refrigerator, microwave, dishwasher. The whole shebang. We purchased these appliances in April. It took months for the appliances to be shipped to the US. The last two appliances were delivered last week. This is all due to the pandemic, the chip shortage, the port delays. For all these months that we had to wait, Appliance & Kitchen Outlet has been amazing; they've kept us posted on the status of our appliances; they went to bat for us, doing everything they could to make an awful pandemic-induced situation better. Major shout-out here to Kristin, the employee who has helped us from purchase to delivery. Kristin is the bomb. She is so friendly, professional, courteous and nice. I'm going to be honest, my wife and I lost our cool a few times. The months of waiting really was draining. Through all of it, Kristin was so reassuring and professional. I might've lost my cool but Kristin never did. Seriously, you wish every employee at every company was like her: The serious professional who understands the customer always comes first. This type of professionalism is rare these days. At one point, I was so doubtful that our appliances would ever arrive, so I called a few other stores and acted like I wanted to purchase appliances, just to hear what they'd say. Every place I called said, "It's a total nightmare. You won't receive your appliances for MONTHS." This doubly-confirmed that we'd made the right choice going with Appliance & Kitchen.

So, in the absolute worst of circumstances, Appliance & Kitchen Outlet truly shined. And in particular, Kristin. Like I said, she's a rockstar. She even helped us with an major issue with our rebate. I mean, talk about going beyond the call of duty.

Five stars to...

I purchased an Lg refrigerator on Dec 1st . They delivered it and hooked it the delivery people were unorganized and did not have basic tools with them to take of doors as it would not fit. It probably took more 3 hours for this delivery and I still have not received an invoice for my purchase or the paperwork to purchase an extended warranty . I also purchased an LG dishwasher on Dec 10th . Once the dishwasher was installed it was not working ,somehow my stove also stopped working after their technician wired up the dishwasher .I contacted the store and Fred promised to send out a tech to check the wiring .Few days later their Tech came by to check it and says they need to order a new panel . Well guess what the panel is on back order Ok so i decide to wait I have been in contact by text .The part is still on back order its been 6 weeks now and the Dishwasher they sold me does not work . I was told they would pick it up and refund and well that has not happen and its been 3 weeks since that call . After writing of this review i was contacted by the owners , finally the part that was on back order was found and within a couple of weeks a technician came out to my house to replace the part . Everything is...

Appliance & Kitchen Outlet is THE BEST! The staff is so kind, helpful, knowledgeable, honest, and communicative. They never push any sales; they take all the time you need to assess what appliance best fits your budget, home and lifestyle. Trent helped me in selecting my range and range hood here 2 years ago. He referred me to their equally wonderful vendor Oscar who delivers and installs their appliances. I was utterly pleased and impressed with both Trent's and Oscar's impeccable service that I immediately knew this would be my go-to place for all appliances. I just purchased a new refrigerator here last week and was again utterly pleased and impressed with the impeccable service. Both Vlad and Josh helped me in both taking the time to check the selected refrigerator's reviews and ensuring that it would fit in my small space. From the purchase to the delivery and installation, Appliance Kitchen & Outlet makes the daunting experience of purchasing appliances so seamless. I cannot recommend them enough. ...