Frank’s Weiler’s Deli & Catering — Restaurant in Los Angeles

If one of two 'thriving' restaurants within 10 minutes of each other closes - clearly something wasn't working.

Either demand for 'authentic' NY Deli has lessened, or there's more desirable eateries around, or the pricing has gotten to a tipping point where quality is not worth what's being asked.

I LOVED this place. I mean- loved. It always seemed a better deal than Brent's (also pricey, also quite a drive) - but at least management was friendly, and we never had major issues other than the random missing side order etc.

Food is standard fare, nothing special. Atmosphere is a crammed coffee shop, nothing special. And the Staff - you will come to know- is not welcoming should you need to resolve or request anything.

The pricing is exorbitant - of course economy is the culprit, as well Servers getting a decent work wage with California enforcing raised minimum wages.

That leaves the consumer in a tough place all the way around.

But if a Jewish Deli now needs to charge $1.25 FOR A PICKLE to go with your 45$ bagels and lox - this is not a Deli that is bound for longevity (check around; Moët’s, Brent’s, etc include pickles if you’ve spent over $40 on one item!). And as I mentioned, the other location, a staple in Woodland Hills, just permanently closed.

Add to that a Manager who only works til 2 PM leaving any confusion to two young gals who have to apologize they cannot reach a manager- you are left with a place that clearly doesn't value Customers. A problem did arise; they did try to reach him. The next day when we call in to deal with the problems, this Manager says about 4 times, "I'm not attached to my cel phone"... ???

The ODDEST response to a loyal customer just trying to be loyal and figure out how to move forward with the challenges.

This Manager (Nemo, could be spelled differently) claims he's been working there 15 year, and says (about 9 times) in this same conversation he has no idea who I am. My department has ordered at least 20 platters over the past 10 years for various high holidays and events. But this “pro” keeps insisting he has no idea who I am.

Cool. So not only is he 'not attached to his phone" (did anyone ask him to be?? - but hey- if you manage a restaurant and your front desk tries to reach you before 6 PM, if you care, you MIGHT check your phone every now and then) but he also has no familiarly with loyal customers of 10 years.

Add to that that he challenges me with, "If it's your credit card, you should be able to tell me the exact time you made your purchase" - and this all before I've had a moment to share the problem. So I'm challenged about whether or not I actually got dinner there last night, what the cost was, the EXACT time.

He argues and insists he 'literally has no charges between 6:45 and 7 pm" (not true, we'll come to discover) and now I'm having to PROVE I ordered there - before I've had a chance to share what the issues were.

So I call my credit card company, get the exact time I made the purchase. Meantime, he calls back, he's now found my charge.

Apparently, defensiveness and suspicion are the only gears this Manager is comfortable in.

At the end of an exhausting, unpleasant conversation due to his 20 rounds of suspicious questions, he tells me they SHOULD have charged me for extra tomato...!!

This, ladies and gents, is NOT a place welcoming your business. This is a place very happy to overcharge you for one SMALL!! pickle, charge you $5 per can of soda (that you can get at Gelson's for $1.50)- god knows what they would have charged for the extra tomato slice.

Either way- as the saying goes, you won your battle, "Nemo" / Frank Weiller's... and lost the war. All future orders go to other Deli's. Period.

If an Owner is reading: this Manager is not doing you favors, other than alienating loyal customers. There's other ways to handle what happened ... insisting to a loyal a customer they are 'unknown', putting them on the defensive - ?

Seriously. As my grandmother would say: "such a shame, another good place gone to pot."

Thank...

My boyfriend and I ordered breakfast as we do about once a week . One particular time recently I ordered a 60 dollar breakfast for three people . Frank took my order over the phone for pickup. I had to repeat the order several times and he still did not get it correct so my boyfriend took the phone and went over the order again . We picked up the order brought it home and my burrito had spinach’s in it which I do not like nor did I order it with spinache. It was especially frustrating since we went over the order so many times with Frank. I later called and told him that I spent $60 there for breakfast and wasn’t even able to eat it but because I had a loss in my family I didn’t want To add to any conflict that was already happening in my family after several days of grieving I felt good enough to have a conversation about it Frank tried to say that there wasn’t spinach in the burrito because he remembered the order which is absolutely absurd As well as insulting, he agreed to remake my one burrito, but he wanted us to pay for the rest of the order Which I thought was petty and cheap When somebody gets your order wrong, you should remake the entire order so that the entire Experience can be relived the way it was intended to initially I ended up calling him back and canceling the order and told him to cancel it. We won’t be eating there anymore. I’ve never had a situation be handled with such a lack of professionalism and a lack of customer service when the restaurant was wrong and it was their error I Wouldn’t recommend eating there sometimes the food is delicious and sometimes it’s really bad On what day I guess who’s making it? I’m not sure what the factors are. All I know is that he Completely negated responsibility and did not handle it in a professional or appropriate manner . The whole order should have been replaced . Additionally is English is not good and therefore he didn’t comprehend the order and he certainly didn’t make his error right . He insulted me by saying there wasn’t spinach in my burrito as if I made it up . Then his resolve was to remake one burrito and pay for the rest which was tacky classless and not a resolve for the error that he made . He probably won’t be in business very long treating regular customers this way . I never complain so for me to write a review tells you how inappropriate he dealt with this situation . If u decide to eat there make sure you don’t place your order with Frank and make sure it is correct before leaving because he will likely accuse you of lying and probably won’t have a fair resolve if any .i would like to add that it’s very expensive and for the prices it should especially be done correctly. And if it is not then I expect a business to be accountable and proper about resolving it to satisfaction . Spending another 40 dollars is not satisfactory when I wasn’t able to enjoy my breakfast with my family the day I bought it and spending 40 bucks to enjoy the experience that was ruined is not a resolve and not buying anything and eating alone while my family wasn’t reasonable either so this is why I found his resolve to be unsatisfactory , offensive and...

i would love to leave a picture of my food but i'm sitting here hungry with no food. I ordered via grub hub and the restaurant gave the wrong food to the driver. Then rather than contacting the driver or grubhub directly, they called me to try and tell me the driver grabbed the wrong bag. They then told me to call the driver myself and "figure it out", this was their mistake, why would they put it on us? When I tried to call the driver he was rude and refused to turn around even though he had just left Weiler's. He acknowledged that he had the incorrect food but said he was too busy and had to go to his next delivery. I then attempted to contact Weiler's directly to solve the problem. I asked the guy on the phone if they have a delivery driver? He said "yes" but that he wouldn't send him out with my food. So even though my food was sitting there on the counter and there was a delivery driver available he refused to deliver my food to me. All I was offered was a refund. Lovely, now I have to go to work and don't have time to wait for another place to deliver, I love going to work hungry. It doesn't make any sense that you wouldn't just take care of your customer. I asked to speak to a manager but was told one was not available. No wonder, you guys seriously lack some leadership. A good manager would not have made me go hungry over a mistake that was made by your staff. I guess that is just too much to ask.

And by the way, if you do still decide to order from them, always check your order. Especially if you have allergies, they don't read any of the notes. Last time I ordered from them I had to go back and have them replace it because they put avocado on my burrito after I asked for none since I am allergic. They could...