Extra Space Storage — Local services in Los Angeles

I had a fantastic experience with Extra Space Storage located on Cedros Ave in Panorama City, thanks to the Store Manager Marcela T! As a first-time customer, I was a bit unsure about the whole storage process, but Marcela made it incredibly easy and pleasant.

From the moment I walked in, Marcela was welcoming and attentive. She took the time to explain all my options and answered all my questions with patience and clarity. I truly appreciated her willingness to help me find the best storage unit that fit my needs and budget.

What impressed me the most was the great price she offered for my unit, especially as a first-time customer. It felt like I was getting excellent value for my money, and I left feeling confident that my belongings would be safe and secure.

Marcela's professionalism and customer service made the entire experience enjoyable. I highly recommend Extra Space Storage to anyone in need of storage solutions, and I am grateful for Marcela's assistance. I commend her a raise for her dedication in her job and I will definitely be returning in the future!

Thank you, Marcela, for your...

For the past few months, there have been no carts to use at this facility- whether we came when it was busy or without a soul in the building. This was a feature of convenience advertised that there are “plenty” of carts available, and that management would be happy to assist. I asked management about it today and she said that tenants stash them in their storage units making them unavailable for anyone else. She mentioned that it is expensive for them yet offered no long term solution. I said that I hoped that it can get resolved soon and she said me too then arrogantly “or maybe not” and shrugged, then giggled as I walked away. While I may have been visibly frustrated, I was far from rude or disrespectful, not even close. This employee today, right before closing, is completely worthless. This cart issue has been inconvenient and a time waste for me and my employees that use this, costing us money. Fortunately there are ways to recoup some costs of this crap. We will be moving elsewhere more reliable. Hopefully somewhere where most of their cameras work as this facilities CCTV system is almost 50%...

I've had the pleasure of utilizing Extraspace Storage for over 10 years now, and I can't express enough how satisfied I am with the experience. The facility itself is clean, well-maintained, and offers a variety of unit sizes to meet diverse needs.

What truly sets this location apart, however, is the outstanding customer service provided by Marcela, the location manager, and her amazing team. They have consistently gone above and beyond to ensure that I feel supported and valued as a customer. Whenever I encountered any issues with my unit, Marcela is incredibly understanding and proactive in finding a resolution. Her team mirrors this level of dedication, making the entire process smooth and stress-free.

I highly recommend Extraspace Storage to anyone in need of storage solutions. The combination of a great facility and a caring, professional staff makes it a top choice for anyone looking to store their belongings safely and securely. Thank you, Marcela and team, for your...