Fashion Nova — Local services in Los Angeles

Absolute horrible customer service and staff in this store! I was returning 2 (!) small pieces of clothes in time but apparently their system was down so return couldn’t be processed which means I made the trip for nothing (no apologies from store staff). Today I returned bc the sales person told me to come back until 1-4-22 which is today. They then told me I’m ONE DAY late and that I’m not able to return. Mind you, they only give store credit anyways so it’s not like you’re getting your money back. The 2 items were literally around $20 and I’d have just picked out something else instead. Monique, who helped me first, even came off as aggressive while asking me over and over again what I was saying😂. She stated “it’s not our bad that the system was down.” Wait what? No idea what that attitude was about, but additional customer service training is definitely needed. At first she said she was the Manager? Only to later ask the actual Manager of the day I guess, Cindy. Same lame customer skills from her part, no apology issued that I actually came out twice now etc etc. I don’t know what happened to this store, but it’s horrific. Where went all the good ppl that used to work there & actually made the shopping experience fun?! These 2 sales people aren’t part of that and the company should offer some additional customer skills training for them. Do not go here, especially if you might have a return. I’ve never experienced a worse shopping experience than right here today and last time. Get trained and don’t work there if you don’t enjoy your job smh. Because of you, Fashion Nova has lost a super...

Today Friday Nov 29th Me and my family went to fashion nova in panorama mall in van NUys There was a nasty rude impolite uneducated staff by the name of ANDREA She was in the store and getting clothes from the rack which was I don’t have any idea that it was not supposed to touch The note was hidden inward the rack that was covered with clothes I happened to touch an item real quick because it was already in the middle of the shop Instead of telling me nicely that it was not ready yet she slapped my hand ….. This was a real disgusting incident ANDREA will never be an asset in your company. I surely hope the management would act on this incident towards her so that at least she would learn good moral r And right conduct towards FASHION NOVA patrons Well if it’s not for the costumers like us I don’t know how should she gets her pay………. Bad character ANDREA of FASHION NOVA PANORAMA MALL in VAN NUYS Costumers be watchful of this lady with a VERY BAD MANNER Not unless you want your hands to be...

Fashion nova customer service is unresponsive and sends you through lots of hoops to try to get you to resolve issues. Their shipping speed rates & procedures are extremely slow. They attempt to get you excited about your order by saying that it’s on its way when it hasn’t even been sent to the shopping company just yet and only a label has been created. I’m now waiting on an order that should have been delivered this week. Fashion nova’s customer service needs to be revamped to match their marketing tactics. The site should include live assistance and actual helpful links- when you click no it doesn’t answer your question, there is no other contact alternative.They bombard you with frequent emails & text messages but fail at answering emails regarding the orders they...