IHOP — Restaurant in Los Angeles

Service was really horrible I asked for a Classic Crispy Chicken Sandwich on a multi grain bread it was suppose to come with melted cheese and the first time they brought the plate it had no cheese at all. I kindly asked the server to have them add cheese to make it the way it’s suppose to be. She came back with the sandwich with cheese but not melted the way it was suppose to be so I sent it back one more time and explain to the server that I wanted the cheese to be melted just the way I had it last time I was there. The server took my the plate and after around 3 minute came back with the plate once again the order was not correct so I asked her to cancel my order which he did. After I did that the manager came over, which was nice since I had not even requested to speak to him but I wish he had not come. He said he was sorry that my order was not make correctly and when I explain to him that I wanted the cheese melted just as it was at my daughter sandwich he said it’s a different sandwich and the cheese it’s suppose to be just the way it was when they brought your order. With respect I said thank you very much because I didn’t want to make a scene. He is the MANAGER on duty which mean that he was suppose to find out first what exactly happen before approaching my table. He made things worse. Towards the end when everyone was almost done eating I request the server whose name is Janette according to the receipt that I wanted the managers name and corporate number. She went ahead about her day and when we pay once again I asked for that information she did provide me with the name of the manager Victor, but said I should just google the number for corporate. My visit today by far has been the...

Needs a better manager. I have had 2 issues in this place and manager wasn't able to resolve it. First it was with an waffle sandwich it came with sausage and I wanted to substitute it for ham manager said they can't do substitutes I asked what if I order a side of ham if they could add it to my sandwich and remove the sausage she said she couldn't do substitutes. Not even if I pay for a side of ham 🙄 Like really! I still ordered. They ended up bringing me my waffle sandwich with sausage and a side of ham. I had to take out the sausage (I don't like sausage) and put the ham. The second time i had an issue with the manager was regarding a reward a wanted to use. I went to have breakfast because I noticed I had enough points to use i asked my waitress for help to get the code for my reward she was nice and help me. My order was around $60 she then comes back saying the code didn't go through she checked an noticed she made a mistake and used my points for a (free any breakfast) instead of (free any omelet) manager said she couldn't do anything about it. That she never had a problem like that before that l can easily go to another ihop an get a free breakfast. i told her it's not a big deal I'll just pay she then tells me well it is a big deal because your making a big deal. As management she should be able to find a solution not embarrassed customers in front of...

Update:

Decided to give this place another try and the customer service is just awful. A woman standing by the cash register, decided to sit all the people that arrived after my senior mother and I. We asked why? She said “we called your name” we were sitting down for more than 25 min near her and she never called my name. She was super rude and yelled! How can you have a person with that attitude working there? Wish I had her name I’m taking this to corp.

Will never come back to this place AGAIN! My senior mother, my baby and self went to eat breakfast a couple of minutes ago, when we came in the manager I believe asked "how many?" my mom said "we are 3." (she doesn't speak English fluently) so the manager (average fat guy light skin and bald) turned his attention towards another woman and seated her first and ignored us! So I told him "do we have to sign in or something?" He said "no just wait" and then 5 other people came and he also seated them! One of the hostess really short girl skinny just ignored us as well and seated other people that came a lot later than us. I felt descriminated just because my mom's English is not that fluent, she is a senior and no one should treat people her...