Healthy Spot — Local services in Los Angeles

My partner and I originally were pretty excited to go into this place. We fully support natural and raw diets for animals, because thats how we eat ourselves and we want our dogs to have the same. So after going into this shop a lot more than a couple times, heres what we think: 3 stars for the effort. The effort of the company wanting to introduce new ideas to society and supporting a healthier life and globe. Also for the effort of the employees that care as much as they do to educate society on our 20th century ideas on the Pedigree and Friskies brands and why its completely not good for dogs and cats. However, that being said, every time we go in there, it feels as though were put on a stand like were in front of a judge explaining how and why we like what we like for our dogs (like were completely wrong to begin with and only they know what is best for our dogs). It honestly can be frustrating/upsetting to have to go to buy my dog food and to have to be met with a debate or half argument-or even passive aggressive selling points. I would even go as far to say that if I have a question about a food or an ingredient, I am treated like I am an antagonist for green peace, like I'm the opposing party against this company. I think that it is a horrible idea to bring out a new company that is introducing essentially new ideas to society and act super pretentious about the product your selling-like a church or a cult. As a customer wanting to explore different options for my dog, I go into a store to learn, not to be hit over the head like I have no idea what I need for my dog. I find that when selling, its best to hear what the guest has to say, and then offer options based on what they need, not tell them they're wrong to begin with. Im not sure what the employees are being taught as far as selling, but this last time I went into the store, it is still the same as I talked about above. when I ask an employee "Hey, theres a lot of chunks of meat at the top of this. Is this the only meat in this? How do I know that my dog is getting the guaranteed analysis of protein listed on the back?", and I get an answer with another pretentious question- "Well how to do you know that the kibble you buy in the grocery store has the same analysis?" I think at that point my jaw just pretty much dropped and I thought "Okay, well it seems like they're just offensive about everything and I don't really want to shop here anymore." I really did keep hoping that it would be different overtime I went into the store, but it always ends up being this way, even though Im a repeat customer and essentially buy the same food every time. So for new people wanting to check out this store-do you're own research first. DO NOT always trust what an employee has to say. THEY'RE NOT YOUR VETERINARIAN and you're the one who needs to do your own research on what to feed your dog. I have learned to not just completely trust what the employees say about the food your feeding your dogs. You are your own best judge when it comes to your dogs food. I hope this company of employees finds the balance of trusting the dog owner while simultaneously helping the educate them on new ideas...

DO NOT GET YOUR BABIES GROOMED AT THIS LOCATION!!! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! Extremely upset as my baby was hurt during grooming. She had several abrasions and had to be taken to the vet as she was experiencing a fever and possible infection is left without treatment. I’ve reached out multiple time to the grooming manager and nothing has been resolved. Things seem to be “under investigation” for quite some time I can’t seem to get an update. As a Cosmetologist I understand accidents happen with the clippers, that’s out of our control but if my baby was nicked during her haircut someone should have notified me! That way I could have treated her instead of keeping it from me. Also, they want to tell me that if she was indeed hurt while in their care they have cameras but if baby was nicked by the clippers I really doubt a camera placed on the wall can see this. I demand answers and a resolution ASAP! I’ve been beyond patient approaching this situation. It’s very upsetting and I expect much more from Healthyspot this isn’t any $40 neighborhood grooming; I bring my baby here thinking she would be in better hands but was terribly mistaken. Healthyspot and it’s employees will not take accountability and seem to unbothered by this incident. I would NOT recommend anyone taking their pups here...

Jackie is a very rude young lady and unprofessional and is not informed of the prices for express trying to charge me $35 when I didn’t asked for express they stole money from me because I would never ask for a receipt I would end up paying different prices just for the same groom that’s my fault for not asking what I’m paying for lesson well learned I love my dog I get the full service every time we go I don’t mind but when you start stealing from hard working people like myself that’s just wrong I asked to speak to Rene for my appointment last Saturday and Jackie gave me the run around and kept on going on how she’s in charged of the appointments and raised her voice instead of saying “it’s his day off” I would’ve said thanks I’ll call back I have asked to only speak to Rene in the past because this young lady has been rude before I avoid problems and I like the way he grooms our little one but it’s a shame that the staff is rude and unprofessional in the grooming department it has happened before but at least the other young lady had the courage to apologize and admit misinformed me...