Karen Kim, MD, PC — Local services in Los Angeles

Receptionist seem to have a strange chip on their shoulder any time I call. They have hung up on me more than once during phone calls and said it was an accident. Once? Maybe, but a few times and I'm seeing a trend. They have also let calls ring and ring as if they are too busy. They have one job and any time I'm there in the office waiting room, they don't seem to be very busy. Certainly not something where they can't answer the phone. I know my number shows up on caller id, so I can only wonder why they seem to avoid my calls.

More importantly, I was very clear about forms I needed them to fill out for me on my next visit and they assured me they would fill out the forms I needed. Upon arriving, which was the last day for me to fill them out according to the required time allowed, they did a 180 and told me they can't. If I would've known that ahead of time, I could have gotten them filled out at another physicians office. So essentially, they lied and caused me to miss 2 weeks of work as a result. Are they going to cover two weeks of missed pay for me?? Doubt it...I can barely get them to answer the phone.

The first visit with the nurse practitioner seemed nice. She seemed to care and really listen to me. The second? Not so much. She literally prescribed the exact same vitamins from the first visit like she forgot that she did. Since she didn't get a kick back from the pharmacy, I'm guessing she didn't even make a note of it. The same thing with every doctor i go to nowadays. They DO NOT CARE about what actually helps... all they care about is what they can legally bill you for. I've been saying this for years... Doctors are not caregivers. They are salesman for big Pharma. Their job is to make sure they are legally allowed to charge you for whatever they prescribe... this is why they try to prompt you with symptoms...."Are you feeling nauseous? Headaches??" If you answer yes, that fills out the criteria for what they need to prescribe whatever they are focusing on. They are NOT basing this off of your symptoms, they are LOOKING for products or medications that they want to promote.

Christina Quach is very clearly doing this. Like I said, the first visit she softens you up and acts like she cares but the next time, it was like she was going for the jugular. She prescribed SEVERAL different things for multiple different reasons within only a 20 minute visit that she was literally waving me to leave with her hands. Like she couldn't get me out fast enough. But here's the bill along with screwing you over on the reason you wanted to visit and losing 2 weeks of pay and 5 other prescriptions for things you probably don't really need but it will be a nice Christmas for us if you decide to get them...

I'll pass... and the medical board should do something about these kinds of physicians but they won't... they want to collect on it as well...

If things weren't already bad enough, 6 months since my last visit and they did an "adjustment" on my bill and want to charge me more. I'm pretty sure this is illegal but then again, I'm forced to have insurance in California that I don't even use (because of doctors like this) and yet the IRS is charging me MORE for having this insurance than if I had just taken the penalty. I mean, who the heck wants to go to the doctor when they are like this anyways? I'm really tempted to just take the penalty for...

I am providing this rating based on the following:

1. Similar to other reviews, the receptionists were very unprofessional and rude especially Dora. I was hung up on and yelled at in regards to billing inquiries. They also lacked much information or knowledge about billing inquiries and coverage. They appear to be very disorganized which is a huge concern since it’s a medical practice.

2. Dr. Karen Kim did not even see me once since my first visit. She always had her nurse see me. Most doctors would at least stop by. It appears based on my experience and other reviews, Dr. Karen Kim does not care about her patients therefore I wouldn’t trust her as my doctor.

3. If you plan to use her as your doctor, make sure to work closely with your insurance. You can ask them to make sure this test is covered under your insurance or even ask them if it is, and if they say yes, still expect a bill to show up at your door. When you ask them about the bill they will act like they never told you it was included and that it’s solely the patients responsibility.

Just for my first annual visit, I received a bill of $300. I had nothing fancy done and I’m covered under a good insurance plan. They informed me that it’s the patients responsibility to insure each item is covered. Way to put such a huge burden on the patient! I’ve seen many doctors that will alert you if something isn’t covered and make sure you are covered so you don’t pay out of pocket expenses. If you prefer a doctor that will put all the burden to make sure each test is covered on you, see Dr. Kare Kim and please expect a bill at your door after each visit or to be on the phone with your insurance walking through each item at your visit.

4. Also the receptionist did nothing to resolve the matter and they directed me to random people several times or my insurance who then directed me back to Dr. Karen Kim. My insurance agent even felt like her office scammed or “played” me. You live and you learn I guess.

As such I agree with the other reviews that this office feels like a scam more than anything. I will never come here again and advise you don’t either unless you want a $300 bill...

Initially had an ok first appointment in-person. Doctor seemed pretty checked out, but I got what I needed from her. What really irked me was the fact that they were unable to give me lab results/medical records by email or mail - I had to pick them up in person. I am not local and to visit their office, you have to pay for parking each time. I felt this was pretty unreasonable, but ok, it’s policy. I’ll come in person to get my medical records.

Then later this year, I had some labs done, but when staff called me about the labs, they stated that the doctor wanted to discuss them with me either in-person or via a telemedicine appointment. I thought that was strange, but what was even stranger was the appointment would be in 2 months… so urgent, but not so urgent? Being a medical professional myself, I didn’t see anything obviously out of range on my labs except for one abnormality, so figured we would talk about that. On the day of the appointment, the doctor ASKS ME why I’m seeing her that day, which irked me some more. I also didn’t want to have my video camera on because I didn’t think it was necessary, so she makes a comment saying how this all could have been a phone call. Ummm YES, it could have, but I didn’t set up the appointment, you did?

The final straw for me was having this doctor continuously speak over me during the appointment. I paid $30 copay for a 15 min “conversation” that could have essentially been a phone call.

Needless to say, I will be changing my PCP. As a fellow healthcare provider myself, I am truly disappointed. And yes, their front staff is just as described in these negative comments....