Shrine Room Karaoke | LA — Restaurant in Los Angeles

Horrific and hostile customer service. A very abrasive manager named Mark was corresponding with me via email regarding a reservation inquiry I made two weeks ago. He was communicating from Grace Bae's email, so it is unclear if I was truly speaking to Mark or to Grace. Either way, the person on the other end was extremely rude and lacked the professionalism any business requires. I was told that they only cater to those who drink alcohol during the weekends. So, if you do not partake in the consumption of alcohol or if you are sober, you are not welcome during the weekends. When I inquired about how they might typically accommodate any parties who dont consume alcohol, this very abrasive person proceeded to rudely respond by saying they are a private for profit business and If I didn't like it,I could go elsewhere. Ummm....huh? How does a valid inquiry warrant that type of response? I was asking because perhaps a food minimum could be offered instead. It was a legitimate inquiry that could have been politely declined. Instead, in very broken English, this person basically told me to "kindly" kick rocks. Lol. As if using positive words in the mix made the passive-aggressive email any more acceptable. Unbelievable. If this is the experience simply inquiring about a reservation, I dont want to imagine how they treat paying patrons. Your policies are very much your prerogative. However, a professional demeanor is always expected at any reputable and decent establishment. Beyond tacky! I would look elsewhere. There are many other karaoke spots offering a much more pleasant customer service experience. To the ownership, be careful with who you choose to represent your business. An abrasive, rude individual will cost you money and...

I'm guessing the only reason this place has so many 5 star reviews is that they have a notice in their bathrooms saying if you rate them 5 stars and show them the review, you'll get something complimentary.

Because there is no way this is a 5-star establishment. 1) You have to use YouTube to play music. Why are we paying a premium for karaoke when we're literally finding songs on YouTube? 2) The sound quality of the mics are not good. Cheap and very quiet. And I'm a loud girl. I just ditched the mics and started singing without them. 2) Food is expensive for its cheap quality. Their mozzarella sticks were weirdly powdery and gritty, like they were freezer-burned. A fruit platter was $34 for some grapes and watermelon. 3) We were told we couldn't get more plates for our food because the upstairs restaurant took it. What? So some of our party ended up sharing their plates with others. 4) This skinny guy working there was a bit rude. He was on his phone and didn't seem to care to answer my questions.

The only reason why I'm not giving it 1-star is because there is plenty of parking, the service was decent, and the design of the place is neat. The place needs maintenance, though. It's a little dirty...

the karaoke was fun as there was an option to use karaoke videos from youtube, however we were charged an automatic 18% gratuity without being warned about it. we also only got to do about 3 hours of karaoke but were charged for 3 hours and 30 minutes, because that’s the time we had the room booked off for us, however we were not left alone in those first 30 mins and therefore were not able to actually start the karaoke. so basically we got charged for 30 mins for nothing. overall it’s fun but be warned that you’ll be overcharged (cost 170$CAD for this). the automatic gratuity is ridiculous too considering the fact that we didn’t order any food and drinks so there was no service provided. i would not have tipped, so i’m annoyed that i was forced to...