Lucy's Auto Center — Local services in Los Angeles

Absolutely WORST place of FRAUD business ever. Owner and Monique are itching for every nickel and dime and sadly they are going to continue to do it. I don't care how much your business makes as long as you do what you say professionally. The only reason why I even decided to write a review is to warn others to beware. I personally would drive 50 miles further just to avoid this shop at all cost. It will save you time, energy, a headache, migraine, and heartache to know that there are people still out in this world who claim to be a legit business person, but these people definitely are NOT. I went in to check and see why my car unfortunately did not start over the weekend. A reputable auto repair shop right down the street performed a diagnostic and recommended a fuel pump replacement. Since it was major work I asked if they could tow it to the place that I normally take my vehicle for repairs. Somehow this Lucy's place intercepted the call, alleged to have fixed my car and made it worse. I paid the fees with a card that was for emergencies, drove off and not even 5 minutes later, my car turns off in the middle of traffic right before the intersection of Pico and LaBrea. I calmly call and ask to actually have my car fixed after 3 days of it being at their shop. The owner was nice enough to send a tow truck, and reassess the problem. He then says that he did not want to charge as much so he did minors repairs to minimize the cost of out of pocket expenses. The missing parts would not be available until the next day so he gave me a ride to pick up my child but became nitrate when we had to pick up the house keys attached to the car keys at their location since my car was still not working. He kindly cursed me and called and Uber before leaving me stranded for 2 days after starting my new job. Drove for 2 days and wheny car went from 60mph on the freeway to completely stopping before I could pull over safely, I called them hysterically for a tow truck and a refund. They denied the refund, agreed to fix any issue, and sent a tow truck. After immediately calling the card company, they filed a dispute and I prayed I didn't lose my life on that freeway because of their lack of thoroughly doing their job. Not long after my car magically started again and I was able to drive straight to their shop hoping for an explanation of why I had to pay the full amount for a half ass job. They told me to rest assure that they would fix it and they would throw in a free oil change next time because "I want you to stop by and say hi, not that we didn't fix your car" said the demented owner. Why would I need anything free if I paid for a service you said you did correctly I wondered. A few more days with put of pocket costs for Triple A, Uber, Lyft, and rides to and from work. The irony that by the 3rd time wheny car didn't start, yet again I called the place on their lack job and this time not only did they refuse to fix the issue, she dismissed my claim that they were responsible for fixing the car and kindly cursed me again since my card company had to contact their business establishment regarding the dispute. A few good Samaritans helped to get my car to the correct auto repair shop, they fixed it in a matter of hours and did indeed see that the original fuel pump replacement was done incorrectly. My card was in fact refunded and I would never go back to that shop or recommend it to anyone. I nearly lost a job because of their lack of communication, given that the owner never called to check and see if I could even afford the actual cost of the repairs before assuming that I wanted to pay as little as possible, they subjected me and my child to their disrespect of an actual legit business practice and how they treated their clients, and they were the most unprofessional, inconsiderate humans I have ever came across out to make a quick buck from car insurance scams. I assure you that their business is lacking so they definitely will try anything to keep you there, and your car in the shop for the dollars that they are not...

I’m in a rush, give me a one sentence summary – I’d go somewhere else to get work done on my car.

Overview – I was hit on my driver’s side, the accident left the driver’s side of my car pretty damaged, and brought it to Lucy’s for repairs. They did an alright job overall. I never felt like my concerns were particularly important to them or anything, more just like a customer that they wanted to get in and out as fast as possible. That’s fine, but not the most acceptable if your repairs aren’t going to be quality. Some specific complaints:

They did not call me when they finished my repairs – I called them one day only to discover that my car had been ready for pickup for days. Meanwhile I am continuing to pay to rent a car in the interim while Lucy’s is supposed to be repairing my car.

They did not fix everything on the first attempt – power locks, the ability of the windows to roll up/down automatically after hitting the corresponding button, and the auto-triggering functions of the backup camera (put car into reverse and the camera turns on) all were not fixed. I had to bring the car in again for another round of repairs.

Their cleanup was sloppy – I found a bunch of spare parts/tools in my trunk after they finished the first...

Lucy's Auto Center had been a really nice business until an incident happened and things went downhill. On January 4th, 2016 we dropped off my vehicle for fuel injectors to be changed. The next day, we receive a call that there has been an accident and the engine was destroyed. The shop tells us to rent a car and they'll get their insurance on the case. 3 weeks later, still no news so we contact our insurance to see what they can do. After our insurance investigates, it turns out Lucy's Auto Parts is claiming they have no responsibility in the incident and it's up to our insurance to pay. The owner of the shop insulted me and threatened to call the cops when I went to the shop to simply ask why the shop doesn't want to take responsibility for what happened, especially that they admitted it in the first place. I am now obliged to file a lawsuit to get the rental car paid and sort this out.

Accidents do happen, of course. But the way this matter has been treated so far (because it's not over!) is unacceptable and shameful. I would stay away from this shop. Not because of the quality of the service provided, but because of how a simple incident that could have been settled in a matter of days is turning out to be a complex legal case. STAY AWAY...