Stüssy — Local services in Los Angeles

During a recent Sunday afternoon visit to the Stüssy store on La Brea in Los Angeles, we had a rather disappointing experience. From the moment we arrived, the employee at the door, who wore a hijab, came across as unwelcoming and made us feel like an inconvenience. We patiently waited outside as we waited for our turn to enter the store. Once inside, we started browsing the clothing,when we asked for specific sizes, my husband was able to get what he needed, but when it was my turn, the staff refused to let me try on the printed shirt I was interested in. Instead, they offered a similar shirt without the print, which didn’t help in assessing fit or style.

The overall attitude from the employees made us feel as if we were a bother. They seemed disinterested and unapproachable, almost as if we were at a swap meet rather than a reputable clothing store. This lack of hospitality really diminished the experience and made us feel unwelcome.

In the end, we decided not to make a purchase and left the store feeling disappointed. It’s unfortunate, as we expected a more welcoming atmosphere, especially for a store in that area. Unfortunately, due to the poor customer service, we don’t...

Very disappointing experience today (August 21, 2025) at Stüssy Los Angeles.

We have visited several Stüssy stores around the world – including Madrid, Vancouver, and New York – and never before have we experienced such poor treatment. In every other location, the service has been friendly and professional, and we’ve always been allowed to try on items before purchase.

In Los Angeles, however, we were not allowed to try on a simple t-shirt we intended to buy. On top of that, the staff was extremely unfriendly: they barely acknowledged us, avoided eye contact, and made the interaction feel unpleasant and dismissive. The overall treatment was very disappointing and far below the standard expected from a global streetwear brand like Stüssy.

This restrictive policy (nothing visible or in written) and the lack of basic customer courtesy ruined what should have been a positive shopping experience. For us, this was a serious letdown and reflects very poorly on the...

Good selection, but the one item I came for was sold out. The staff didn’t seem very interested in helping, most were standing around talking so I would assume they would have the time. When I looked at an item on display, one of them seemed irritated that I unfolded it and mentioned they’d have to refold it, even though there were several employees on the floor...i wouldve folded it… god forbid i want to look at front and back of the shirt. I could also hear them complaining to each other afterward, which felt unprofessional. When I asked about something in stock, the response came off a bit condescending. Overall, not the best experience with customer service. As someone who has worked in retail, its not that hard to be a nice person. Just bc you work at a well known street wear brand does not make you higher than everybody else or the ceo… so as a piece of advice, be nice, professional and represent...