The Stockroom / Syren Latex — Local services in Los Angeles

My partner and I picked out some items online and purchased them. Sadly, we were left disappointed with both the product and poor customer service. We selected some products that we intented to use. However, when they arrived, we were disappointed to find NOVELTY USE ONLY written all over the package on a couple of items. This meant we could not safely use the items. This information was NOT disclosed on the website description and would have impacted our purchase selection. My partner emailed several times, got no response, called and was told that there was nothing that could be done.

My partner or I have purchased many things from the Stockroom over the years. I think we are going to look to other companies like Good Vibrations that clearly disclose what items are safe for real use and which ones are for "Novelty Use Only." Since the Stockroom refused to disclose this information clearly on their website, we can't trust that anything we buy will be useable.

UPDATE - It looks like the Stockroom replied to my review and mansplained what Novelty Use Only means. Since they clearly know the difference between novelty and medical products, they should know they should clearly mark which products are which grade. Also - We did reach out to the email they provided and received messages in response to our emails where they said "nothing can be done".

Please read every negative review. They always say they will address it, but they never seem to do so. It is the same problems again and again. The solution is...

Overall I really liked this store, great selection, quality products, and the staff were friendly and informative.. However, be very careful when buying anything that is size sensitive and uses a display model that is swapped by the clerk. We had tried on a collar and it fit, we asked for the same size as the display item at the checkout and the clerk got one from a storage area. We drove the hour back home to find out the collar was way too small and would not fit. This was obviously not the same size as the display collar. The store has closed by this time, so we call back the following day to ask for a exchange despite the no-returns policy since this was obviously a mistake by the attendant. The store refused. As the clerk had told us jokingly while talking about lubes and toys, "some rules are meant to be broken" and I definitely think a return policy in this...

The Stockroom in Echo Park has become incredibly disappointing and harmful to the kink community. The staff and management are rude, dismissive, and lack the respect that the kink community is built on things like consent, communication, and integrity.

It’s worth noting that the high ratings you see here don’t reflect the real experiences many people have had. They often encourage customers to leave 5-star reviews in exchange for a small 10% discount, which hides a lot of the genuine negative feedback.

If you value ethical kink and real community support, take your business to one of the many other local or online shops that actually respect their customers and the community. This place has lost its heart. The staff is rude, items are over priced, and they do not make their own latex anymore, fired the whole team! Rip custom latex there is absolutely no...