Val Surf — Local services in Los Angeles

I really try to support local shops. I've watched Amazon stomp out so many brick and mortar retailers, I just don't think it's right. Val Surf- I tried to support you. I recently needed to pick up a new pair of swim fins. Instead of buying them online, I drove all the way across town to Val Surf. I tried on a pair, and as best as I could tell while wearing them dry, I had the right size. Got them home, and immediately upon trying them in my pool could tell they were too big when I had them on wet. No biggie- I'll just head back to Val Surf and swap them out for a size smaller! Right? Wrong. Val Surf's store policy is no refunds or exchanges once they've gotten wet. On Rubber swim fins. I called them to explain my situation, but they wouldn't budge. I would understand a no return policy- they don't want to become a "Free gear rental" shop. But refusing a simple exchange? The only reason I didn't buy these fins online, and had them shipped to my front door, was that I value the customer service of a good local shop. Well, Val Surf is not that shop. What a waste of my time and money. I use this gear for underwater work in the film industry. I'll never shop here again, and I'll be giving the heads up to my co workers to avoid this...

Great place for ski tuning! Quality job. Kind, friendly and honest. I didn’t know what to expect. I was afraid the store concentrated exclusively on snowboarding and would not know how to handle my skis. I am glad I gave Val Surf a chance because they gave me a most excellent tune! The tuner even gave me a call to verify some information. Very professional and very skilled at his craft. I ski a lot and get my skis tuned and waxed regularly and kudos to Val Surf... I just retuned from 2-weeks in Colorado and my skis performed better than when they were brand-new last year! I’ll be back again soon before heading to Mammoth in...

Love Val Surf, been coming for decks and surf stuff for a while now. Only complaint is a certain employee and his attitude and vibe. The main guy who works the decks is one of the nicest, most honest guys I've met. But the one time he was replaced by this other dude, his vibe and demeaner just left a bad taste in my mouth. I feel like if your working a customer service job, even if you don't wanna be there, just give some positivity and sense you wanna be there. Everything else, would 100% recommend coming. It's nice being able to talk to the deck salesperson and they're 100% honest about the...