Goodwill Outlet — Local services in Louisville

My husband and I loved coming here and finding good stuff. This place used to be really good in the beginning when we first started to come here in 2021. But right now it’s not half of what it was. In the beginning they would rotate every 2 hours. Now they barely rotate the houseware section anymore. They rotate the clothing more often than the houseware now. Tonight when we were buying some houseware items, a new cashier that’s now working there told my husband that two items in his cart couldn’t be purchased. That’s the first time I hear something like that. She called the manager and they said those two items couldn’t be sold because the staff was supposed to look through items before putting them out on the shelves for customers. But how is that our problem? If they didn’t look through everything it’s not our problem. My husband just left the whole cart there because he was upset. First time I hear something like this. If they are disorganized and are not sorting things out before putting them on the shelf it’s not my problem. Also, my father in law bought a cart halfway of clothes and was charged $34 for it! And when I buy a full cart I only pay around $20. How was he charged so much for less clothes than what I...

Overall this place is cool with the finds. Majority of the worker's are always nice but ONE! Today was a bad experience with one of the cashier that apparently goes by Clarise/Michelle a heavier set cashier. It has never been a positive interaction going through her line. I've bought a membership earlier this year but never logged in. They ask and I just say yes and I'm good. I was asked Today by Clarise/Michelle to show proof. I tried but didn't remember and ask for help, instead I felt like she was provoking a negative interaction. The cashier next to her was so sweet! (Erica) she helped me with logging into my account after the encounter. Then my total came up and ask for the round up, I said no. Then she asked another question and I said no. Her response " I'm not talking to you, I heard you!" TO FIND OUT SHE WAS ON SPEAKER PHONE WITH A FRIEND THROUGH THIS WHOLE INTERACTION! Yoooo! Why is she even working? I will avoid her line like the plague with the...

I've visited many Goodwill Outlets. This is the first one I've ever seen have a membership option for $26 a month. Seems like a scam in my opinion BUT if you are a reseller seems like you'll benefit since you get first dips on clothing and get your membership carts/baskets and prices. (Location used to be a BigLots on Google Maps)

I like that they put housewares items on metal racks by the wall other than the items being in a bin and risk getting broken.

5 lanes of bins and 1 for members. Membership also get their own checkout cashier. The cashier had to separate every category for example children's clothing had to be separated from adults. I paid $55 for a cart full of clothing adult/baby items.

I was there from 9 am to 12 and only experienced one clothing rotation and 1 houseware rotation not sure if that's usual or based...