Public Storage — Local services in Louisville

This place, imo, deserves zero stars. I would love to give it a better rating, but it does not deserve it. I have never had such poor service in the entirety of my life. You can never get ahold of anyone. Not on the phone, internet chat, CSR #, through the app. When I finally get a call back, I get an excuse saying we are understaffed. He is interviewing. The person is off today. Not my concern! When I need assistance, I expect to get it especially since your hours are supposed to be 10-6 or on the weekends until 5. I don't expect to call several times with no answer and no good directions to get assistance. Four hours later at 5:38 get a call back not apologizing for the inconvenience, but the same excuses. Please resolve your issues!! Then I find out the coded doors (my issue - they sent the wrong code in the email 🤬) are only at this location!!! If there was an issue why not warn your customers to be careful when entering and exiting the property. Let's just put these codes on the door on one end to make it the most inconvenient at the least cost to us!! Voila!!...

Thanks Cathy! You were amazing with your customer service skills! I will definitely tell everyone I know to come to this Public Storage! Best Customer Service Ever!!! I would of never settled for Public Storage if it hadn’t been for Cathy. She was so understanding and made me feel wanted there. She so compassionate and caring. I even noticed Cathy with another customer. She went above and beyond for that customer. Cathy is Public Storage!

Cathy again is an amazing person! You made my family and me feel so comfortable with renting storage units from Public Storage again! You went out of your way to make us feel like we really matter! Thanks so much! I have the upmost respect for Cathy. She has 100% knowledge of the layout at Public Storage. Great place for renting a unit!

Thanks Again, Cathy for your excellent customer service skills. You have such compassion for me every time I come in to pay my bill of to go to my...

Our contractor has sent us to a wrong facility, knowing we have a semitrailer. Once at Strawberry Lane Office, Public Storage employee Jackie helped us navigate to the right place 5 miles away. Instead of dealing with moving company that sent us to the wrong place, Jackie from Strawberry Ln Public Storage office was prompt, genuine and acted fast and flexible in order to search on maps for the correct facility. Then went above and beyond and instead of us trying to dig up all necessary info from Operator on the phone, Jackie gave us all the details like the facilitie's office hours (even advised us that currently they are short of staff and not open this day) provided us with access code and had knowledge that the lock for the unit will be ready for us. It is very rare to see employees like Jackie, who go the extra mile to help you out. Saved our day Jackie!! Hope she is the manager at her...