White Castle — Restaurant in Louisville

The employee didn't acknowledge me at the speaker for several minutes. I wasn't sure that they was open at first. When the employee got to the speaker, I was greeted with "go ahead with your order". After each item she asked " is that all" . I spent over $20. I would have spent more, but she seemed agravated to serve me. I did not receive a thank you. There was 2 cars in front of me and no one behind me until I reached the window. My orders of 20 and 6 chicken rings along with my onion rings were cold. One of my boyfriend's cheeseburgers was smashed into the box. I recieved 2 BBQ packs for a total of 26 chicken rings. What has happened to the Whitecastle motto? I have been getting this same kind of service at all the Whitecastles I visit in the Louisville area. This is sad. I'm not even mad about it. I will most likely stop going to Whitecastle completely. And with the restaurant about to celebrate 100 years open soon, I don't see how it will make it past that by even a year if something isn't done. Too many other places offer a better deal and are glad I put my money...

Absolutely disgusting I witnessed one of the cooks go into the bag of slider buns and grab two sets of buns with NO GLOVES. Then I seen the fry cook drop some eggs on the grill, then grab the broom and start cleaning, and then put the broom back and drop food in the fryer all while using the THE SAME PAIR OF GLOVES. DISGUSTING!!! Do you know how many germs or hands touched hay dirty broom handle? I witnessed all of this while waiting for my food. I asked for my money back instead of my food and was told no! Why? It’s not like I wanted the food for free after arguing I took the food drove off and threw it out! I’ll just eat the $10 I’d rather be out of money then eat that food made by disgusting people. I’m also contacting the...

If I can give half a star I would. They told me to hold just for a second in the drive through but I think what they truly meant was hold for as long as you can. If I haven’t said anything while I waited they probably would’ve made me wait longer. On top of that, what I got was not what I ordered. I called for a refund, they lied about the refund going through. How do I know? They didn’t even ask for any of my information. The person I was talking to on the phone said, okay, I have sent that refund through. When I asked for any type of refund confirmation she hung up on me. If corporate is reading this or any of white castles management sees this? If you need to talk to me, I am happy to share my...