Jabra — Local services in Lowell

I used to think highly of Jabra as I've purchased several Jabra headsets in the past. Last summer I purchased a replacement for an Evolv 30 Mono (MS Teams) that broke (but I had for over 10 years). I purchased the new one, and 6 months after receiving it, stopped functioning. I went to the Jabra web site which directed me to enter the serial number and validate my purchase, only to find that NO SERIAL NUMBER COULD BE FOUND. I tried this multiple times and had others verify it was the correct number. But to no avail. Without a valid serial number, I could not get support. I figured I'd talk to a customer support specialist, and there was NO NUMBER or CHAT to be found until I had proven that I had a valid serial number!!!

I pretty much gave up, and tried one more time recently but after this experience, I wrote this off as a way that they can blow off customers after getting their money. The product may be good (when it doesn't break), but their lack of support, hiding behind a web site that doesn't accept valid serial numbers leaves me with a terrible taste in my mouth. Effectively any warranty they have is worthless because I can't get a hold of someone to get support - even to raise the issue that the serial number can't be found on their web site.

I recommend not purchasing any products from Jabra because they provide no customer...

I’ve always appreciated the excellent mic noise-cancellation on Jabra headsets — it’s one of the main reasons I use them for my office calls. I’ve even bought three headsets for my family, despite the premium pricing, assuming the quality and support would justify the cost.

However, I was disappointed when one of the headsets (Jabra Flex 65) stopped working after the warranty expired. I reached out for service and went through a long, tedious process involving emails, sharing pictures, and multiple follow-up calls. After all that effort, I was simply told the headset couldn’t be repaired.

I asked if they could at least offer a paid replacement option, but they denied that too. So now, I’m left with a non-functional headset and no solution.

Honestly, I did not expect such poor after-sales support from a brand like Jabra. When we pay a premium for quality, we also expect reliable customer service. Unfortunately, this experience has left me frustrated and...

I love jabra products, but I have been waiting for an order of three headsets that I paid for two day shipping on, and it’s been two weeks and they never came. I needed them two weeks ago. I called the company, and they said “we will contact our shipper. You should have received it.”

When I finally got in touch with Fed Ex, I find out that they never got the package. A label was created but a package was never dropped off.

I called Jabra support to say “clearly it hasn’t been shipped. Please cancel my order. I needed these weeks ago. Can I order a new shipment from a different supplier who will actually do their job, or should I get a different product?” They said they can’t help me. That they don’t have control of their shippers and they can only refund me the fast shipping I paid for, but not for the $300 worth of product I ordered.

What kind of...