CVS — Local services in Lower Macungie Township

TLDR: Avoid if you can. I've experienced extremely adversarial and borderline aggressive patient care at this location. There are always misunderstandings in life in different circumstances which can be reasonably resolved with some basic understanding and listening; at times a call to the insurance companies is required- especially if there are issues with how a script is billed to an insurance company. Most insurance companies, like mine, will do everything possible to problem solve and to help their members receive their prescriptions as prescribed. The pharmacy staff would need to listen for the reasonable resolutions to have a positive impact on member care. It's been my experience that this pharmacy is unwilling to provide a higher quality of patient care due to their unwillingness to contact insurance companies and take calls from insurance companies after outright refusal to problem solve. Often times, staff disconnect calls to avoid resolutions that benefit patients. This is a problematic approach to quality care and should be looked into further. I would not take any advice from this pharmacy's staff regarding coverages as my experience has been full of incorrect billing for prescriptions and outright refusals for corrections and rejecting insurance company advocacy for proper billing practices over the phone. I recommend calling and filing a grievance with your insurance company should this also happen to you... Remember that is what your insurance company is there for; to assist you in receiving the highest...

This place is a disaster. The main part of the store is typical CVS and is fine but the pharmacy is a disgrace. I rarely ever see the same person there more than a week in a row. Their pharmacists only seem to last a few months before moving on so you can never build an manner of relationship with them. The line for the pharmacy is often ten deep and they seldom have more than one register open at a given time. Phone is constantly ringing without answer. Just a disgrace overall. And to add to the fun, their new location has the worst parking lot ever designed. Ingress and egress points are all wrong and are placed far too close to other lanes of travel. Parking spaces are too close to intersections making parking and leaving unnecessarily dangerous by creating limited space to maneuver. It's as if the planners handed a sheet of paper and some crayons to a blind person, asked them to draw a parking lot, and then agreed that it was the best design they had ever seen. The best anyone can hope for is that this place closes down and they raze the building to the ground. Some trees...

If I could leave a 0 star review I would. This pharmacy has been absolutely horrific over the last years. No one will ever answer a phone call. You can wait hours at any given time or day Monday through Sunday and NO ONE will answer a phone call ever! So we went there to pick up an express rx needed quickly after an hour of waiting I went to the counter and one of the eight people working told me it wouldn’t be ready for a day or so. I told them to send elsewhere or at least get me the one of two today which was needed for my daughter immediately. They told me to come back in an hour. 4 hours later and many trips back to check (since they don’t answer their phones) I finally got the prescription but not without them first yelling at multiple customers and literally telling a gentleman “we’ll that’s your fault you didn’t get the text to pick up your meds 3 days ago” after he stated he never got a text or call. Then they wouldn’t give him the medicine and literally kicked him out of the store. Worst service I’ve...