Planet Fitness — Local services in Lower Merion Township

So i go to planet fitness every single day and i never have a problem. Well today i went to planet fitness and i went to go tanning and the guy was like okay yea sure so i signed in and everything. Well i asked to buy some tanning lotions that was $3.00 some how i was charged $4.00 when every other time i was charged $3.18. So i let it go its a little packet one time use. Well then the guy keeps trying to make me use eye wear im like no im okay then he began to lecture me for another 5 minutes. Whatever i let it go. I go in to go tanning, and i got undressed put my ONE TIME use lotion on that i just bought all over my body. So tim (the worker) comes up to the door and tells me im not aloud to go tanning 10 minutes after i just did everything. So im like okay ill talk to you when im out there. Well apperently your suppose to wait 24 hous but i was there at 22 hours later so he wouldnt let me go tanning. Well because he was to busy talking to his friend he didnt log me right away. So buy that time i already used all the lotion. N already stepped in the tanning bed. So i was like okay then can you remburse me for my tanning lotion. Can i have my money back or can you give me a new tanning lotion packet because you didnt do your job and stop me at the front right away because you were to busy talking to your friend. I told him i never been told in my entire time going there that i had to wait 24 hours. He begins to say “because no one else does there job here. You should sue them because they let you go tanning before 24 hours” one i would never even think to sue planet fitness. I do not look at the time when i go to planet fitness. But honestly now its going to be a serious problem because tim kept insisting me to sue to sue to sue. When all i wanted was a simple $3 packet because i just wasted my money on it and used it when he should have told me right away i cant go tanning right away instead he waited 10 maybe 15 minutes. Because of buying the packet him lectureing me about eye wear and then going into the room getting undressed lotioning myself and gettin in the tanning bed. Tim is a horrible employee. I worked at many places and i was always taught to make the member happy. I worked at prestige golf clubs. (Which had gyms in them) and we were also taught to never tell someone to sue n keep telling them to sue the place and the people. So now im going to the manager. And well see what the manager has to say about tim but i was also told that tim is friends with the manager so nothing will happen because he has worked there for years i can not stand how disrespectful he was. He was literially yelling at me. I hope they have audio recording. So they can hear the whole conversation and him screaming infront of other members how terrible every other employee is and how they never do there job right and how he was pretty much beggining me to sue. Well tim realy wants me to sue his place of work! Aint that such...

I just transferred to this location and had a very disappointing experience. During my workout, a worker came up to me, insisting I put my bag in a locker in the locker room, even though it wasn't obstructing anyone, and was tucked tightly against the machine in front of me. I didn't have a lock, so I bought one from the front desk because I respect the policy.

However, after purchasing, the staff was very unhelpful as I was confused with the set up of the lock. They looked noticeably annoyed and bored at the thought of assisting me. My lock ended up malfunctioning to where it wouldn’t close. Once 5 workers tackled it and got it to lock, they could not unlock it with the code I gave them. After struggling with it for 30 minutes, I finally got my money back but was unable to work out. My previous Planet Fitness location never had issues with my gym bag, and I wish the staff here had shown a bit more empathy, friendliness, and flexibility.

I was given no helpful options besides leaving my belongings in the lockers up front without a lock. They immediately shut down the idea of me asking if I could leave my bag with them up front at the desk while I at least try to get 10 minutes of a workout in.The workers did not seem to care that I had concern with my belongings being taken. I would never want to be the reason someone trips over a bag, but the fact that at every other planet fitness I’ve been to this hasn’t been an issue, raises questions to me about the management here. Not sure why I couldn’t have just been given a notice this time to come with a lock for my...

I am a member of this Planet Fitness and the Anytime Fitness down the road. I strongly recommend the Anytime Fitness.

First and foremost, the staff at this Planet Fitness are amazing. They are always nice and helpful. Thank you!

This Planet Fitness allows its members to sit on the equipment while watching videos. Literally, I have had to wait for 15 minutes while somebody does a single set before I can get on the equipment because they are busy texting or watching videos.

This Planet Fitness also allows its members to take three or four different sets of weights and “reserve” them for multiple sets, preventing other people from using them. Again, you can often wait 20 minutes for a set of 20 or 25 pound Dumbbells because somebody is stacking them up and not allowing others to use them.

This Planet Fitness does not enforce It’s 30-minute-workout area. If you want to do multiple sets on multiple pieces of equipment, you’re not able to do it in the 30 minute workout area because too many people sit on the equipment and do not move from exercise to exercise.

The Anytime Fitness 2 miles down the road has a published policy on these items and it works.

Disclosure: I have no financial interest in either company and I am a paying member...