Magic Nail — Local services in Lower Paxton Township

Extremely disappointed! I have been a customer here for a few years. I have left disappointed after my last 3 pedicures! It seems that they allow any random body (I guess they are employees) service their customers. Not everyone there is qualified!

My May 2019 experience: great leg/foot massage and she seemed to do everything in order however, the paint job was horrible! The polish was clumpy and she left it on my toes clumpy. I had to actually ask her to fix it. She just added another layer!! I had to demand that someone else paint my toes! And I had the nerve to go back again!

My experience this evening, June 28, 2019, was THE WORST pedicure I ever had! He did not have an order, he just randomly did pedicure-like things. He lotioned then massaged my right leg for 2.5 minutes! Then he preceded to rinse both legs and apply the hot towel. I reminded him that he had not massaged the left leg at all!! He did it reluctantly for 30 seconds. He did not exfoliate my feet at all! There was loose skin all over the tips of my toes and he was starting to paint without removing it! I had to ask that he remove the loose pieces of skin! I just wanted to sit in the chair, get my feet massaged, that’s it!! So disappointed!...

Honestly, I don’t waste my time leaving reviews but this one specific woman at this business needs a serious reality check of how unprofessional and rude she is. I will say, the job she did on my nails were OKAY, not the best, I got regular acrylic nails and was overcharged about $20 extra. They do not explain to you what they’re doing before they do it so you can pay that extra money at the end. Not only that… the First Lady in the table to your left when you first walk in is SO impersonal, she has ZERO customer service skills.. her attitude with me was ridiculous. She kept insisting I get Gel polish , and when I would decline she would speak in her language to someone sitting across the room from her or next to her.. every time she asked me a question about my nails or I corrected her for painting or shaping it wrong , she would speak in her language to the person next to her .. I’m SO sick and tired of people being able to do this, it’s rude, impersonal and I know that you’re talking about me while I’m right there. The worst part is that she was the boss .. won’t be coming back here, I’ll take my money and my...

Not sure about other reviews, I think they have great customer service. I've been a regular customer at several nail shops over the years. It always ends the same. I'd make appointments, tip good, and eventually, the salon starts taking you for granted. Not honoring appointments, leaving you sit, etc. Magic Nails never does that. They have a lot of staff. Don't get me wrong, I've gotten half-assed manicures. (Plain manicures on natural nails $12-$14, aren't a big money maker, and it's been my experience everywhere, that many technicians do sloppy, rush jobs. I try combating that by tipping appropriately, if not excessively. It doesn't always work.) But you get what you pay for. It's a mall location. But they are open 7 days a week. There is seldom a wait and they have some technicians that have pride in their work and provide...