francesca's — Local services in Lubbock

Horrible return policy! There are way too many boutiques in town to have such a strict and short time to return items. Will definitely go to any other shop to avoid this one. I tried returning $75 worth of merchandise to be told I was 1 day past their 21 day return policy that is NOT even listed on the receipt!!! Who does 21 days? Very disappointed in this place, that 1 day was not worth losing a customer and earning a negative review. Don’t take advantage of loyal patrons. Give a minimum of 30 days or at the very least post the odd day rule on...

Went in to try on a few things. Walked in and the older lady… I assumed manager . Never turned around just greeted us without turning around. There was a sign on a table that stated “select items were 50% off) I asked if certain items were and she said EVERYTHING on that table. Umm ok sign says different. Terrible...

It's honestly pricey, with everything averaging at about $40 - $50. But the clothes and accessories or pretty great. It has a classy/casual style with mostly everything having a very Natural theme. I also just personally love the dressing rooms. Really unique...