Ollie's Bargain Outlet — Local services in Lubbock

Store is always a disaster when we go in. I love Ollie’s and have been to several in other cities. What some reviewers don’t understand even though it’s advertised, is the limited selection and quantity of items. They basically buy overstocked goods or goods that are “deformed” in packaging. So don’t complain if you buy something once that you can’t find again! That’s literally the purpose of the store!! We were worried that putting an Ollie’s in this area of town would lead to it being trashed because…it’s located in a trashy-ish neighborhood (unfortunately we live in it so we should know). And, we were right. Store was trashed within the first months of opening. Items strewn everywhere, things on the floor and in a mess, items just tossed on top of other items. It’s worse than Ross. Either the employees don’t care, or they are shorthanded enough that they can’t keep things organized and put up. Worse than dollar general and it’s always a pain to go in, so I avoid Ollie’s unless I’m looking for something I think they’ll have over another store. Just don’t bother. Just go to the one in Amarillo on your next visit. Honestly wish they had put this store in a nicer, newer area of town because maybe it would be kept up better and better...

I had a great time looking around ollies today here in Lubbock but man that poor woman the cashier Olivia I believe is her name had the biggest line and no helpers ! There was 2 managers that were chatting away while poor Olivia was struggling with a big line & I was in line from 1:46pm to 2:03pm 20 MINUTES IN LINE ONE CASHIER ARE YOU SERIOUS & NOT ONE EMPLOYEE came to help and this man I’m not sure if he’s a regular employee or manager ?? But he was telling this poor woman that once she gets done with the line to go put price tags up and too keep watch of the door because they were gonna have some customer come pick up , i couldn’t hear too good but I picked up parts because I was behind a another a couple people but what a damn SHAME! I would not be surprised if that woman quit on yall. You have a lot of employees in that store & couldn’t open up another register ? Shame on the managers they could have helped her out instead of talking and giggling . GIVE THAT WOMAN A RAISE ! & FIRE THOSE MANAGERS THIS IS...

On 11/05/2024, came in on Veteran Tuesday to shop around. Spent $134.00 with Military discounts. Got home & looked at receipt, notice the charges for 1 extra Cannon Bath Rug, only 1 charge for 2 Dukes Sausage. Went back the next day after work 11/6/2024 to get corrections to purchases. Showed and explained everything to Olivia and she got to hitting the register keys to correct it, and I signed my copy ran my card through terminal came home. Refund posted as pending on my bank app showing $-0.00 which equals not posting a minus amount, came right off to oblivion the next day. My purchase posted the same day. My refund lost in limbo. I have had this happen before elsewhere, and I say BYE BYE O"liars. Buyers check everything like you have to do at Chicken Express. No response from Corporate wanted...