Smallwoods Inc. — Local services in Lubbock

Very interesting experience dealing with this business Wanted my vacuum repaired but parts were no longer available. I asked for them to just clean it really good and I would just use the attachments because roller couldn’t be repaired. When I picked it up the charge was higher than discussed and it didn’t look very clean so I questioned the charge. I was sent back to talk to the repair man. He became very upset and tried to accuse me of never answering my phone. He claimed he had tried to call me several times to ask if I wanted him to put a used roller in but I never answered so he was just trying to do me a favor by repairing it and that he did clean it and it was really dirty. He started taking apart the vacuum to remove the used part he put in. I said one, you never called me and two I was just questioning the charge because I didn’t know you put a used part in. It was so weird. I have never been a customer anywhere and been spoken to like that. I said I’ll pay for the part just give me the vacuum, handed them $50 and said I don’t want any change and left. So weird. I will never step foot in there again. How do people stay in business with an...

Went in today to get my cordless, stick vacuum cleaner repaired and was given 10/10 stellar customer service. Greeted by a nice gentleman at counter. The young man in the back doing repairs is a LITERAL VACUUM REPAIRMAN WIZARD. He had me in and in under 15 minutes. He was incredibly sweet and even explained in depth what the root cause problem of my vacuum if it were to occur again which most people wouldn't share.....you rarely receive or see customer service like this these days....it's sadly almost gone extinct. My family and I have been coming to Smallwood's since I was a kid, and we will continue to do so!! If you have vacuum repair needs it's a no brainer......SMALLOWOODS in Lubbock Tx...

I had a wet dry vac. And had to take it there because of warranty. They first told me the factory was going to replace it. Then they call today and tell me without the serial number they can't replace it. The serial number is on a sticker placed behind the water tank which wears off quickly due to use. I called factory and they were able to replace...