AutoZone Auto Parts — Local services in Lynn

Nothing beats GREAT customer service and that is exactly what I got when I went into Auto Zone on the Lynnway last week.

The reason for my visit was to make a return. At the counter, I initially had a gentleman help me out; he however, sought assistance from Leomarie to simply confirm what I was returning.

Now here is why I truly appreciate the customer service I received that day and why I needed to leave a review:

Leomarie's shift was over when her coworker called her over, yet with her personal belongings in hand she came over to assist. I had to quickly go back to my car to check on something as she continued to give her coworker additional instructions to follow, for when I made it back to the counter.

Yet while I was outside, Leomarie walked out, and because I wasn't sure about being able to make the return, I asked her as she walked by if I could ask her a question regarding the part I was bringing back. She quickly said yes and walked over towards my car. As I told her my concern, she told me that she would take care of it and walked back into the store with me and completed my return.

Thank you Leomarie! I appreciate you and the incredible customer service you provided. You made my visit to AutoZone and this experience such a great one! I will make sure to...

This Auto Zone is this most UNPROFESSIONAL place I've ever been to in my LIFE! i bought a new car battery a week before this post. it died two days ago. i go to the store explained what happen. They tell me if dies again they will exchange it and put it on again. The car battery dies again. I go to the store but this time i talk to the manger named Fausto. He tells me that its not his job to put in the battery. which is weird because i bought the battery from them (same store) and if i’m not mistaking in their website says if i buy the car battery from them they can install it. i tell him that. Later he tells me they do not have enough people. let me remind you the store is EMPTY while one the employees is on his phone. the manger Fausto just didn't want to help me and do the battery. i recommend you to go to a different Auto zone because the manger here is LAZY and UNPROFESSIONAL ! The worst experience i’ve ever...

I’m going to RAVE about Julio G for a second. First and foremost, what a nice person! Julio literally was polite and attentive from start to finish. I noticed he had the word manager on his name tag and that’s for good reason. He was able to stay fully engaged in our interaction, while politely getting the attention of another associate to help the customer behind me. He answered all my questions quickly and went the extra mile when I asked him to install my wipers for me bc I always break them and then printed an extra copy of the code so I didn’t have to make one myself. Julio was just amazing the entire time and I know I already said that but what am impact good customer service can have. Give him a...