Public Storage — Local services in Lynn

The five stars are reflecting the local employees NOT the company I'm honestly not a fan of the company. There are far too many rate changes and they have some policies that are very anti-customer. The rate changes seem common among the storage behemoths, but I don't understand how they can enforce policies that make absolutely no sense other than to make their administration processes easier. I imagine they don't wish to update their software to allow for basic courtesies.

That being said, I've rented here for a few years. Call it a lack of moving ambition, I chose to stay even though I've had some rough experiences. Maintenance of doors, elevators, gates, have been... disappointing in the past. They have recently updated some things. I have to say, I love the app to make access easier.

Cheryl was a gem when I had to move units due to construction. I was very upset by poor communication and lack of clarity with correspondence from corporate. (insert rant). She handled my complaints well, did not get too ruffled,and escalated to the district manager. She handled the situation perfectly. After some creative thought, she made a suggestion that both saved me money as well as got out of the ridiculous time limitation put on me to change units. (insert another rant).

On move day, she helped navigate access confusion (introduced by having two units temporarily) and what codes to put in for elevator access. Very quick to respond, very pleasant.

A few hours after moving, she called me and left a vm... I hadn't secured my unit well. She found this during a lock check. New-to-me type of door - I messed up! But, her call allowed me to fix pretty quickly.

So... All in all, I think Cheryl and is a great asset...

STAY AWAY FROM THIS BUSINESS!

1.Staff is rude and unprofessional, they would hire anyone there. They could care less if your needs are met, all they care is for people to sign up and pay their monthly fee. Otherwise, screw the customer.

They love to conceal information. When I started the process I was charged extra money and the staff told me that she had to charge an extra $11.00 a month for mandatory insurance, which she failed to mention when I first asked for the quote. My bill went from $74 to $85 to $95 in a matter of 4 months. Also, when I called early in the month I was told by customer service that I could get money back for the pro rated charges. I return the storage, clean and completely empty and now they say that cannot be done after the 7th of the month. Of course that was never mentioned to me when I called initially. They're a joke!

There is mice in the storage place so they could care less for rodents going around people's properties. I came twice to my storage and I saw two mice running in the hallways.

If you want better quality service, truthfulness & 100% customer please go elsewhere, ANY STORAGE PLACE EXCEPT...

I have had no problems with insects or water. The people at the front desk have always been responsive and very friendly. The one complaint I do have has to do with the monthly fees. I never thought much about that until I was looking at the cost if a smaller unit (no longer need the larger space we now have.). I noticed the cost for my unit was much less than I was paying. I asked the desk person about that and was told that the unit costs go up from month to month. I asked why, after nine years I was paying more than someone that had been there for one year. I did not receive a satisfactory answer, but did get the rent reduced to the cost a new renter would pay. I plan to downsize during the next month, which will result in considerable savings. When that happens I will discuss the extra dollars spent over a period of years above what someone else would have paid for the same unit. That is simply not a fair business practice. Per above I am pleased with service and cleanliness. My complaint is a management issue, not a local...