Summit Point — Local services in Macedonia

I’m writing from an agency nurse perspective and not a resident or family member perspective. The place is palatial. It’s like a hotel, long hallways, everything smells good. I picked up a 2-10p shift here on the third floor. I did not receive any sort of report, just another agency nurse counting three different carts of narcotics + handing me 5 report sheets for five different sections that I had to go between. The report sheets had “w” or “c” written on them and no other helpful information..I asked if I could have some kind of a report. “There’s nothing to report.” Ok. This is normal for us agency people, we work multiple floors/halls/units, it’s never ever just one hall, and it’s almost always just going in completely blind as to essential things like where is the crash cart, etc. BUT this the first time in over a decade in which I’ve worked somewhere that did not have computer or printer access for agency nurses or computer charting. All paper MARS for agency. I thought Ohio had a deadline of 2012 to eliminate paper MARs? I helped implement EMARs way back in the day & became a superuser. You cannot imagine the difficulty & immense glaring potential for error involved with flipping through three separate paper mars on 3 separate carts to find out what meds need to be given and when..you can’t imagine how time consuming that is for 33 patients and the inaccuracies involved with that.. Also the 3 carts I worked off of did not all have water pitchers, I had to split one water pitcher for all 3 carts. I found the kitchen and asked for additional pitchers, but they told me there’s a shortage. Only 1 glucometer to share with all 3 carts. Only 1 box of gloves to share with all 3 carts. No gloves in rooms. So proper supplies were in short order. They should have an RN supervisor or unit manager on staff to cover all of the floors at ALL times. They should be walking around helping out, answering questions. There was no one like that. When it was time to leave at 10p, I unfortunately discovered NO ONE was coming to replace me. Yes, the spot on the schedule for night shift nurse was blank. I wanted to cry. I went searching all over this huge place, all 3 floors, looking for a person who might help me or explain what I should do. I finally found another agency nurse (his first day too) in the memory care unit on another floor. He was already covering 2 floors, multiple Med carts, multiple paper mars..I felt terrible telling him that apparently he was taking my 3rd floor and 3 Med carts, too. It’s absolutely crushing to do that to anyone. To put a total stranger by himself alone all night to run the entire building as the only nurse. The logistical problems with leaving only 1 nurse to run the entire building? Well, you need 2 people to perform CPR effectively..He said he’s never coming back, either. I’m really sorry to him, but especially I’m sorry to the families who don’t know what’s going on.

The residents were wonderfully interesting folks, I had some incredible conversations & bonded with many. The families were kind/concerned/involved, the stnas were saints-incredibly helpful and were one of the only saving graces. The building itself felt new & nice. But my inability to safely do my job was alarming. I’m with 3 agencies & am on the advisory board for one of the largest ones in the country, so I feel qualified to say that I would not recommend any agency person pick...

Summit Point has been a life-saver in getting our cousin of 84 through the Covid-19 years. I spent a lot of time interviewing and viewing the near- by accommodations. My first criterion was this. If I would not live there the day I was viewing the place with my younger, mature- age, she would not either as a choice. She came from a four story home off the Potomac River in Old Town, Virginia. I wanted an outstanding quality of life environment, which included the following: a hair salon; a physical therapy center; good looking dining room with choices of food to meet taste and health concern; choices of apartments with one bedroom or two including a living room and possible dining room adjusted area along with a full kitchen(even dishwasher) or partial kitchen; a closet to house her own washer and dryer; and options for getting different levels of nurse care, dentist care, or doctor care in a fast way. You could add a few hours of another agency if you wish. You will view other living room areas to enjoy along with activity rooms to use if your family needs more room. Options were open to any possibility with good communication to help you, guide you, and give you options to think about at all levels of help needed as one ages and health issues demand more decisions to be made for our loved one(s). Transportation options are there on request, and a heated car garage is available, if your loved one is still driving. This establishment has the appearance of a grand hotel that first welcomes you in a huge living room setting with a warm and friendly atmosphere. You will note this feeling throughout Summit Point. Yes, all the holidays are noted with a touch of related decorations throughout the building using good interior touches. In almost three years, I have never noted a maintenance problem not completed neatly and appropriately. Amazing! The staff has assisted us in more ways than I would ever have expected. It is a home. It is a safe haven for your loved one(s). If you wish, Summit Point makes it a one-stop place to meet all the needs for the rest of your loved one’s life. You make the choices from the many options. Summit Point will become your home to visit and enjoy, too.

Linda...

So far so good, and scroll down for the updates. My grandmother just moved in and seems much happier than the previous place. She says it’s cleaner and newer than the last place.

Update: It’s a year later. In recent months the whole family has had some trouble getting staff to let us speak with Grandma. Since no one can visit it’s even more important for her health to stay connected with family. They keep saying she sleeps most of the day. Will update when this improves.

Update: Had quite a lot of trouble getting cooperation from staff letting me and my mother speak or FaceTime with my Grandma for the last 4 months of her life 😡and so did other family members. Some staff were amazing and some did not find it important for a family oriented woman to speak with her own family. I’ll never forget how upsetting it was the time I drove 10 hours and arrived in town several hours early (noon) asking to see her earlier (3pm) in the day and was told not til 5pm. When I arrived at 5pm she was already asleep for the night and possibly was up since 4am. I cried so hard. Another time recently my mother was in tears because staff would not let her speak with her for several weeks. Another time for 3 days in a row my FaceTime appointments were no shows. I finally got a FT weeks later. They blame Covid? For flaking on FaceTime; not clarifying if I should send another FT device? My Grandma passed away earlier this week and I’ve been denied quite a lot of attempted interaction with her. 😡...