Penn Station East Coast Subs — Restaurant in Macedonia

The manager Dan at the Macedonia, Ohio location is very rude, unprofessional and lacks etiquette. I frequent this place weekly and I order the same thing each time. Today around 1:30pm I arrived at this location and ordered a kids meal, every time I order a kids meal I ask the workers if I can have a regular small cup versus a kids cup, they ways give it to me with no problem and never ask for a up charge. Well today I was given a regular size cup by the cashier, I was at the pop machine filling my drink, and Dan walks up to me and says while touching the cup trying to take it from me "excuse me I think you got the wrong size cup because you ordered a kids meal" I told him first off don't put your hands on my stuff,and I told him I asked for the regular cup and it was given to me, I told him he should have asked me first, or pulled me aside and say it would be a extra charge or better yet ask your employee why she gave me the cup, but don't put your hands on something I was literally filling with a drink, he then said "oh you can pay extra for it" I said yes I can but now you have pissed me off and have violated my personal space. He did all of this in front of customers. I asked for a refund and it was given. But I will never go back to this location. He should not be a manager at all, he handled the whole situation poorly and distastfully. I will drive 30 min to another location, but this location will not get my business again thanks to Dan, the cup patrol manager. And this not the first time, I witnessed him tell a young kid to pour his drink out when he asked for a cup for water but put pop in it, was the kid wrong yes! But he walked over to the customer while he was dining and told him he didnt pay for it so he had to pour it out, but the way he did it was rude. I think this dude tries to over exert is role and position and gets a kick out of trying to embarrass customers. Poor customer service! 🚫 more Macedonia Penn Station. #SorryNotSorry #RESPECTISEARNED #youdonthavetherighttotreatmewithdisrespect...

I frequent this Penn Station when I'm in the area. The staff there never fails me. I am always greeted when coming in and the majority of the time I beat the crowd. I rotate purchasing between 3 or 4 different sandwiches. I am telling you this because I don't make my decision prior to entering. I kinda look at the menu and see what sandwich jumps out to me that day. Don't ask me why? Because of the extra time I take I want thank the staff for always being patient when makining my selection. The food is always perfect as I kinda 'modify' my meal and again with the patience. Also I have noticed while waiting for my order the teamwork that is displayed behind the counter. The communication and willingness to help each other out seems to be a priority in order to prepare all the sandwiches around lunch time as this Penn gets busy due to its location. I always receive a 'Have a good day' as I'm taking my food ta go. Thank you to the Macedonia Penn Station crew for...

Someone might want to tell the guy making sandwiches today that if he wants to whine about customers he should probably go somewhere out of earshot and not stand 8 feet from them. I love Penn Station food but I have one issue or another every time at this location. Today my order wasn't ready on time (I have yet to have one on time yet) and the guy said he was remaking it when I walked in because he made it wrong. I think I rolled my eyes or something and sat down, and a minute later I heard him talking to the young lady next to him, whining about customers being mad because they have to remake orders instead of giving us the wrong food. No, just make it right the first time. I will not give you a pay on the back for correcting your own mistakes. I'd come here more often but I always have to wait much longer than when the online order is supposed to be ready. People have limited time, so I'll just go somewhere else if I'm not wanted or valued, I...