Madera Toyota Chevrolet — Local services in Madera

My fiancé and I went to Madera Auto Center as returning customers hoping we would receive the same service we did when my fiancé purchased his first truck two years prior. Our first experience was smooth and easy and the sales manager and loan officer we worked with explained in detail what we were getting and what the breakdown in all of our cost were going to be. As returning customers we expected the same customer service the second time around but that is by far what we received. We went in with the intentions of trading in a fairly new Chevy Silverado that was is excellent condition with very low miles for something similar but brand new and a different color. The initial sales representative that helped us was nice and did his job however once the so called “manager” Ed stepped in to assist with the sale all else failed from that point on! Ed did not once explain what the trade in value of our truck was going to be nor did he explain that the lo jack system that was already installed in the truck was going to be an additional cost to us as well. We singed all of the paper work and drove away thinking we had dealt with an honest sincere company that would make sure their customers knew EXACTLY what they were being charged for! Well, that was not the case! The very next day we were reviewing the contract and that is when we noticed the trade in value of our truck was estimated at approx. $2,500 below Kelly blue book therefore this deduction was taken out of the $4,000 rebate that apparently they were advertising we would receive if we purchased the truck. Secondly we noticed that we were charged $1,000 for the lo jack system that the truck had pre-installed. We were never once given the option to opt out of the lo jack purchase like we did the first time we purchased a truck from MAC, they just figured they would sneak it into our cost and hope we did not catch it. When we contacted Ed the “manager” the very next day and expressed our concerns about the additional fees he made it seem like we were complete liars and that he had done his job in making sure this was all explained to us prior to signing the paper work! This was of course a complete LIE! After going back and forth with Ed this so called “manager” we refused to speak to him anymore and asked to speak to someone above him, this never happened either! All we wanted was for the dealership to reimburse the $1,000 lo jack fee they tagged onto our bill without disclosing, the trade in value of the truck was something we could no longer change as we had already financed the vehicle. We did however feel that we were ripped off $1,000 because no one told us that the lo jack was an extra fee so we wanted this reimbursed. After going back and forth over and over with the same idiots the conclusion was that the dealership would only reimburse half the cost of the lo jack which was $500.00. At this point we were 4 weeks into trying to resolve the issue so we decided to take half the reimbursement. Apparently the check was put in the mail and after receiving verbal confirmation that the check was mailed out we still never received it. We called to follow up one week later and now we were told that “legally” they cannot issue a check! Sounds like a bunch of BS to me! This dealership is full of liars and managers that will try to cheat you out of anything they can! PLEASE BEWARE!! Our experience as returning customers mind you was a complete disappointment!! We will NEVER return again and we will make sure we DO NOT refer anyone to this...

I've had multiple disappointing experiences with this service department, and the issues have only gotten worse over time. Communication is consistently poor — I rarely receive updates unless I reach out myself, and even then, I'm usually sent to my advisor’s voicemail, which is never returned. Even asked on multiple times to have the service manager call me and that never happened either. My car was in the shop for over 40 days without a proper fix, and getting clear, honest answers has been nearly impossible.

When I finally picked up my vehicle, the so-called “completed repairs” were unacceptable. Panels were broken, the dashboard was loose in several areas, wires were hanging down, and the back window still leaks. Despite this, I was told the work was finished. The lack of accountability and attention to detail is incredibly frustrating.

Each visit has involved delays, miscommunication, and a complete lack of transparency. After giving them several chances, it’s clear this is not an isolated incident. If you're looking for professional service and reliable communication, I strongly suggest taking your business elsewhere.

Vehicle in question 2024 Chevy Malibu RS bought new from Madera Chevy

Update 6/24/25

To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the service I received at Madera Chevrolet. Over the course of several weeks, I made numerous requests—both in person and over the phone—for Oscar, the service manager, to contact me. Despite repeated follow-ups, I never received a call back. This lack of communication and accountability is entirely unacceptable and has caused significant frustration. It was only after I escalated the matter to the Better Business Bureau that I finally received a response—over three weeks later. I fail to understand how such delays and negligence are considered acceptable by your team. Jose, the service advisor, consistently demonstrated a lack of professionalism during the repair process. His tone and attitude, both in person and over the phone, were dismissive and unhelpful. At no point did I feel that my concerns were taken seriously or that customer care was a priority. Due to the unresolved issues with the vehicle and the poor quality of repairs performed—despite claims of "factory-trained technicians"—I was ultimately forced to purchase another new vehicle. The situation was so poorly handled that I have since reported the matter to General Motors, who have acknowledged my concerns and are pursuing the issue further with your dealership. All interactions, attempts to resolve the issue, and delays have been thoroughly documented with time-stamped records. I gave Madera Chevrolet ample opportunity to make things right, but the lack of follow-through and disregard for basic customer service standards has been disappointing, to say the least. This entire experience reflects a troubling level of indifference to customer satisfaction, communication, and repair quality. I hope this message serves as a wake-up call for necessary improvements in service standards moving...

If you don’t know what your doing these people will scam you with all their little hidden fees and force you to buy warranties that is not even required by law but they said it is which is a lie. Also by law they are required to list all the issues with the car which they fail to do so that they can get rid of the car. Long story short be careful buying a car there. Prior to buying the car they promised to fix my windshield which is included in the sale contract and after buying the car I called about two weeks later to get my windshield fixed, since no one reached out to me and I was given the round around by referring me to low cost after market cheap mobile windshield repair company that didn’t even know if the car needed to be recalibrated. I called several dealers and they all said don’t go with a aftermarket windshield due to all the sensors, lane departure assist etc instead get an OEM part. I told the sale representative that I check with the dealer and it needs an OEM part and his response was very sarcastic by telling me “oh yeah where in the sales contract it says it has to be an OEM part” which so wrong and petty they lied just so that I can buy the car which I regret so much this whole process has been a nightmare. Not to mention this is a 2024 car with almost 15k miles. The car also needed an a system update, noise coming from the Ac vent, two little dents on the right passenger side, missing key fob, missing owners manual, damaged rims that were concealed by cover plate smh, and recall on the car that wasn’t initially disclosed with me. I reached out to the dealer multiple times and they said they would return my call but never did so I had no choice but to consult with a lawyer and file a case thru small claims. “Lu” from the service advisor department was very rude and not helpful. Just a little advice when a customer calls you don’t add more fuel to the fire instead you defuse the issue and help them out… I will never go here again or recommend anyone to go here. I wish i could give them not even one star and sad that how many other people they screw over that don’t know the law or understand the extra fees these people are like leaches will suck the...