Dutch Bros Coffee — Restaurant in Madera

I had been debating writing a review but after my last experience it is way over due.

First and foremost stay in your car and order there. You will be out faster than ordering at the window!! I made the mistake not once but twice of doing this (because there was no one in line) and it took them 30 minutes to give me my drink... never again.

Second of all as someone previously stated even after repeating orders at least 3 times they still mess up your drink and when you tell them "hey the drink is wrong" they roll their eyes at you like your are the one who messed it up! Unfortunately they don't wear name tags but the Latina girl with long straight hair who tends to work the window... yeah I'm talking about you. Your attitude is not of Dutch standards and I have no clue why you got hired but if someone tells you their drink is not made correct fix it without rolling your eyes. It is not my fault your co-workers messed it up.

I did bring up the first incident with they eyerolling to the manager the first time but this happend yet again and their was no one in sight. I have never had bad customer service at Dutch Bros @ the Fresno locations but at Madera they lack the "Dutch vibe" they are famous for.

I do hope that something is done about the long wait at the window. It should not take more than 30 minutes for one to get their drink when there is no one in line on that end. Also, these employees are up for some customers service classes because they are lacking in the department!

Shot out to Moose because he holds up the place with his positive vibes and great tips and to those who actually have the...

When I thought I could not love this Dutch and its crew more, today proved it. After a long hot day, and long shift my fiancé thought he would stop by Dutch to bring home and surprise me. He waited over an hour in line ( due to technical difficulties, we get it, it happens especially this day and age) anyway, he gets his order in and has to go around to the walk up and wait another 10 minutes for our drinks. He gets them and comes home, well before he gets out of his car he accidentally knocks his off of the center console and onto the floor it all goes, he goes to get out with my drink in hand and his backpack gets caught and my drink goes flying all over the pavement. Defeated from work and the heat and now this, he comes in and tells me what happened and was super upset at himself for it. I tell him it’s ok we can go back and I’ll buy our drinks this time, we wait in line again for about 20 minutes, get up to the drive thru and a nice kid with glasses goatee and curly shortish black hair recognized my fiancé and asked if he was just there, my fiance told him yes, but I lost both of our drinks, the kid without hesitation goes awe man I’m sorry, I gotchu. He covered both of our drinks and upgraded the sizes as well. My fiance had his whole day turned around in the matter of seconds because of the kindness of This broista. We didn’t catch a name, but this guy definitely deserves a raise. Thank...

I want to start by saying I really like the coffee at Dutch Bros- I rather support them over Starbucks. However, the pricing is getting to be ridiculous. I asked for a cold medium latte with no ice and was told I'd have to pay extra to account for no ice. Basically, if you order an iced latte and pour out the ice, you are left with a 12oz size small drink. So I told them to hold the ice. The cashier said I'd have to pay an extra $1.50 to remove the ice–meaning the total for a medium cold latte would be over $8! I asked how much a hot latte would be, and he told me it would be $6.50.. I asked if they could just pour cold milk over two shots, and he said no, we have to steam the milk if you want it at that price. So you're essentially paying for ice in an iced drink, even though the amount of liquid volume is significantly less than if you got a hot drink. That math isn't mathing. Cmone, Dutch Bros– even Starbucks doesn’t quibble over this.

Also- check your drinks before driving off at this location because I'm sure they only add one shot of espresso in a medium, unless you like iced milk.

See photo of the medium drink after I poured the ice out. That...