Pacifica Pizza — Restaurant in Madera

I just called. They answered and hung up. I called back. They answered and hung up. I called back. A woman answered with attitude and said, "thanks for calling Pacifica can you please hold?" I didn't have a chance to say yes, and she puts me on hold. She comes back and says, with attitude, "okay, are you going to order?" I said, "uh yes," so she said (again with major attitude!) "Pick up or delivery?" I said delivery. And then she began to tell me it'd be about 2 hours. And with that attitude she let out a big sigh that sounded as if she was irritated. I said never mind. And I hung up on her.

I REFUSE to practically beg a company to take my money! A business that is STILL open through covid and shut downs should have employees that are grateful and they should treat the customers with more respect since it's the customers who have kept this business going through a pandemic. Either way, that is irrelevant, because they should be more respectful to the customers regardless. After being hung up on I shouldn't have ever even called back. But I did. I gave a few chances. Yet I then got spoken to disrespectfully. Her attitude in her voice was so apparent I feel like I could almost hear her rolling her eyes. I'm sensing she's annoyed because of how busy they are right now given the 2 hour time frame for delivery but that's no excuse at all. There's no reason to be that way to customers, especially after hanging up on them a couple of times!

The 2 hour time frame wouldn't bother me. I'd still have ordered since I have a lot of people who are hungry for pizza in my house right now. But I can't deal with the attitude. I won't give my money to a business who not only hangs up on me multiple times but also then talks to me the way she did. Whoever is answering phones right now should be reprimanded seriously. It is March 20, 2021. And I called at 657 pm, 658 pm, and 659 pm. I'm sure you can figure out who worked the phones and did all that. Maybe if she is reprimanded she will think twice before doing that again. Remember, it's this person who is causing this business to lose money today. And if I got hung up on a couple of times and got attitude the third time, I imagine that there are likely others experiencing the same exact thing right now. I can't be...

I ordered a salad from Pacifica today 10/6/24 around 6pm. I picked it up and when I carried it out of my car, water spilled all over my shirt and pants. I thought it was water but when I opened container, tomatoes were so soggy. I took them out of salad. I usually put salad in a bowl so i will have some next day. Lettuce was soggy on bottom had to be juice from tomatoes, cause tomatoes were so soggy. I called pacifica pizza the young lady I spoke to said bring salad back and they would make me another one she also told me that's the way the Salads are. I've had Salads in the past and the salad have never been soggy nor the tomatoes. I took back salad and picked up another one. When I got home I opened container and this one was soggy. I called and spoke to the young lady again and told her it was soggy again. I thought they made it fresh but it wasnt cause lettuce and tomatoe shouldnt be soggy in 5mins that i picked up the second salad.The tomatoes were soggy again and lettuce on bottom was soggy from juice of tomato. The worst Salads I've ever had from pacifica. The young lady offered me another salad again. I already drove back once and picked up first replacement. I didn't want to drive all the way back again, I tried putting my own fresh lettuce but it didn't do salad any justice cause I couldn't take all soggy lettuce out. I ate some it just gave me a stomach ache, maybe the tomatoes weren't good to be that soft. I had to throw it away. The only thing that was good was dressing. I suggested that they shouldn't put the soggy tomatoes on the salad. she said they were very busy and they work with what they got. If tomatoes are soggy leave them out you dont put them in salad. In the past if they are out if something they will tell you why it will not be in salad. I told her to leave out tomatoes, no one wants a soggy salad. It'll be a while before I go back again. This is just the first time this ever happened. In the past I've always had good salads, fresh not soggy and fresh hard tomatoes. I know they tried to rectify the situation but they just gave me another soggy salad. Very...

Please do yourselves a favor and steer clear of this pizza place, not only do they lack serious customer service skills but that can't even get delivery or pickup correct, who hires these individuals that are rude and incompetent??? Who answers the phone at a place of business and puts a customer on hold without ever saying a word to the actual paying customer??? These owners apparently hire dumb and dumber, I have ordered so many pizzas from this place hoping for better customer service, to only be repeatedly let down. I have to question how they stay in business, they have some of the rudest employees I have ever dealt with and trust me I deal with nothing but people as a hiring manager myself. I am absolutely appalled by people who work in customer service jobs that have no clue as to the actual meaning of the words. Zero friendliness, no etiquette and very illiterate, no communication skills whatsoever. I wish I had names so I could literally put them on notice for being deplorable at what they do. Please educate yourselves on being a better representative of any company you work for. It truly speaks volumes about the ownership. Anyone who hires delivery people that look homeless and dirty and can't keep their pants pulled up deserve to go out of business, I don't want filthy people handling my food. Anyone running a business should set the bar high for their employees and apparently this is not the case with Pacifica Pizza. Shame on the owner for having such low standards for their customers and employees. Politeness, Professionalism and common sense should not be...