Graham's Auto & Truck Clinic of Madison — Local services in Madison

I had a horrible experience at Graham’s automotive! Not once but now, weeks later after a failed oil change! The first time I was given a price to replace a strut on the rear lift on my SUV… they ultimately brought the price up to $756. after refusing to just replace the one strut! Saying that you could only purchase them as a pair, though I knew differently! I eventually had the one strut replaced for $63…. They did an oil change on my car also! Had a check engine light go on very recently.. today I luckily went into a trustworthy mechanic, late on Friday afternoon. After only 5 week since the oil change, I had no oil show on the dipstick! The computer showed 3 codes! The oil had been leaking out, likely through the oil filter! Had 5 quarts of oil added, and a new filter was installed! Codes all disappeared.. I called grahams, they said that I should bring the car back in so they could evaluate the problem! Ha! No way! I would never recommend them for anything as simple as an oil change! Beware! I am a senior woman, and may seem like an easy target, but I don’t like to think that! When I sat in their waiting room.. longer than expected.. I overheard the manager Josh, telling his boss…”we’re down numbers from last week!”… well, I guess he was as trying to make up for the numbers by screwing over me and others in the waiting...

Went today to get an oil change after seeing the $37.99 full synthetic special ad on Facebook. Honestly, I thought it was too good to be true but after seeing great reviews I booked the appointment. I was so pleased with their service and my total for the oil change ended up being about $46 after tax/fees. I paid an extra $31 to have my tires rotated. The included inspection seemed thorough and they provided me a printout with what they did today, and recommendations for things to be checked out in the future. They also provided me with 3 “free oil change” coupons to give to friends/family where if they use it, I get a $25 gift certificate. The lobby was clean, stocked with snacks and coffee, and the staff member I talked to was friendly and helpful. I would definitely...

I answered their Facebook ad for an oil change and check over on my 1998 Chevy Tahoe and I'm very glad I did! They found an intake manifold coolant leak which needed to be taken care of ASAP. And some other gasket leaks that were worse than I realized. I've had them do that work and a lot of other stuff, rebuilt the front end, new shocks, coolant leaks repaired, new plugs, plug wires and cap and rotor. I've owned it since 2003 and it's never run better! I'm so appreciative of Josh and everyone taking such good care of my Tahoe. That they are close to me and offer loaner cars are icing on the cake! I highly...