Michaels Custom Framing — Local services in Madison

I submitted an online custom framing order and immediately received a confirmation email instructing me to deliver my artwork to the designated store. Upon arrival, I experienced a delay in service. After explaining the purpose of my visit, the associate was unable to locate my order. Her colleague informed her that order processing and subsequent customer contact can take up to 24 hours. This process requires a follow-up call before artwork delivery and signing a release form. This is inconsistent with my prior experiences, and the email confirmation lacked this crucial information. Therefore, I advise caution to online customers and will not utilize this service...

Good place for DIY framing. However, I am going into my third week of waiting for my order to be completed. In addition, I was told this morning the frame they received was damaged so they needed to reorder. So, now I should expect my order to be completed next week or the week after. I paid just under 300 dollars for this work. I could have ordered and framed it myself in shorter time using...

There is a wide variety of frames and supplies available, plus the staff are pleasant and knowledgeable. We brought in an odd-sized picture to be framed, and the resultant finished product was very...