Rent One — Local services in Madisonville

The Manager has a bad attitude (Mike) . Absolutely NO customer service skills. I had to call 4 times , a week and a half for them to pick up my washer that needed repair. Then find out the service guy actually picked up the day they finally picked it up and wouldnt return for two weeks. The loaner that was brought out was much smaller than the one I had. I call them to pick up a freezer and they were an hour and 15 mins late. NO COURTSEY CALL... I was outside and watched them pull out of my drive, called store right away and they were supposed to call driver and let him know I was here, 45 mins later I call bk and Mike informs me it will be the next day. I have tried contacting the district manager on another problem my son had with Mike, needless to say no response to my email. I will say the delivery ppl have always been very nice , knowledgeable, and do provide good customer service. The manager could use a customer service class from them . I have returned everything but my washer and dryer to them and its only bc I have paid on it to long to let it go bk... After that is paid off I will never step foot in that store or recommend that store to...

I will NEVER do business with this store again. I was lied to from the very first phone call and still being lied to while I'm trying to get the item picked back up due to me getting tired of a product I hate and their refusal to order the one I wanted. I went somewhere else (Home Depot) and got a much nicer product (new, not used) for less than 1/2 the price.

Edit to add: I returned the POS fridge on the 21st of this month. I did NOT sign up for autopay and they deducted over $150 from my bank account TODAY (the 29th). I will never do business here again and will recommend that all my friends/family stay FAR FAR AWAY!!

Also tried to call the "Customer service" number listed in the response below and it automatically hangs up and won't go through. I see what kind of...

I was told my merchandise would be delivered on a Saturday by 4 they were no call no show I had to call them at 430 . Come Monday I was told first thing which to them I guess is 2 pm they brought the wrong stuff no electrical cord or the wrong cord for the dryer . They brought the right dryer only after I called before they got to the store to pick up the cord . They returned with a used dryer that has scratches all over it the guy would not hook the vent up said it was a fire hazard climbed in the dryer and dented the top of it . Must say this is by far the worst I've ever seen as far as rent to own companies go. They do not answer the phone when they are open . Who sells used equipment and lies about it . There was wear marks in the tub lint in...