Tech City — Local services in Maine Township

had a hard drive that had worked fully functional. It was just slow because it had so much photos and videos in it. To retrieve the data and transfer it to newer hard drive, I went in to this store that was nearest from our house, to use local business. The owner, Chady, is friendly and a charming guy. But he took the case of my hard drive that had decryption key on and discarded it. He kept the hard drive for a while, kept on asking me if I put password on it. I said no, and told him "I plug it in, and it works. " He said we could send it to this big company in wisconsin to do data recovery. They, too, told me that they needed the decryption key. The harddrive was returned and I paid Chady $65 for all this ordeal. In this process, he also discarded my 2 USBs that goes into this hard drive. One for the outlet to the hard drive, and one from hard drive to the computer. I never gave consents to throw anything away.

I kept on calling the store and leaving messages about where what belonged to me were. I actually showed up to the store many times as well. He told me that he had them somewhere in the store along with other usbs, so he would look for them and would give me a call. His employee once gave me some USB that does not even fit to my hard drive.

I sent the same hard drive to Ontrack, another big company who handles data recovery. They said the same thing, that I needed decryption key. They said they were 99% done, they just needed the external case for the hard drive, the very thing the owner of this business told me that I would not need, he permanently discarded it.

My hard drive had everything- my growing up, wedding, my memories with my parents, my babies' videos and photos..

This business's owner's lack of knowledge on the subject is incomprehensible. And should be reinstated.

If you are looking to do data recovery, and if you are serious about it like I was, please, reach out to a big company. They do not cost you more than local stores. They also will not throw away very important things to solve the matter.

At the end, he told me that "I feel so bad what happened to you."

He **ed me up royally. And did not do anything else other than...

This store makes me weak in the knees. But seriously, the owner is really smart and gifted at what he does. I challenge you to bring something in that he doesn't know how to fix. In the rare, improbable, unprecedented time that this may happen, he will likely personally point you in the direction of a place that can. I saw him give some USB thing to some kid in there for free just because he's a nice human being. I thought that was sweet. Very personable and a pleasure to deal with. Super professional, detail-oriented, fast and hard working. A little sidenote: they sell snow cone machines and karaoke machines! Cute. And some other appliances and tech accessories. I even needed this thing to convert electricity for a device from an Asian country to use in the US and the owner helped me figure out what I needed and they had it. Also the lady working there at the front desk (I think her name was Maha) was kind. She actually gave me a piece of life advice I'll never forget and probably doesn't even realize it. Anyhow, nice folks. If you want to remember what it feels like to experience customer service in this day and age from people who care and treat you like an actual human...

I can’t say enough good things about my experience with TechCity. I brought my Samsung laptop in after experiencing a black screen, and it turned out that the motherboard was damaged and needed to be replaced. I had a warranty on my equipment, and needed to follow specific criteria to honor the warranty requirements. It made things a little more cumbersome, but TechCity was patient and professional and helped me throughout the entire process, providing the necessary documentation to make that process easier.

After purchasing a replacement laptop, all my files, apps, programs and other relevant information was transferred over without issue. I am an Engineering student, and had a significant amount of information that needed to be transferred over. Everything is just as it was before my other laptop died.

I wholeheartedly recommend TechCity to anyone who needs computer service or repair. They went above and beyond with their service, and I will be recommending them to all my friends and family who may need computer service in the future. Top notch beyond 5...