O'Reilly Auto Parts — Local services in Malvern

I walked in looking for something to help renew the look of some faded plastic. One male employee and one female employee. Neither ever said hello or offered any assistance. I walked through the store for approximately ten minutes. I then walked towards the door, looked back, and they never acknowledged my existence in the store. They were enjoying each other's company. I guess they can continue that conversation at the employment office. My point is that the only thing keeping small business's open is customer service. Say hello and offer assistance. It really effects the success of your employer and own personal success. Without personal interaction your business will eventually close its doors and the internet will...

Lazy female employee up there with brunette hair. Came up there to have my codes ran on my truck. Too busy distracted by getting sprinkled on while wearing a raincoat that she gave me the wrong code to something that wasn't even wrong with my truck, proceeded to give me the wrong part to replace. (This was on Wednesday)

Fast forward to Friday my truck won't start. (Something was draining the battery so I was trying to fix it since I had bought a brand new battery on Tuesday) get it charged enough to run codes on it. Lady gave me the wrong problem codes. I don't understand why people are being lazy, do your job that...

I mean, if you're a Ford guy, they will actually be able to get the parts you need! Unlike their competitors across the street at the zone, who claims that it's a dealer only item. And that's only if they don't turn around and go"well, I don't think I will be able to get it at all"! That's been the shared experience of my buddy and I this week,& each time we have been there they've ended up saying that they can't even get it! But, O'Reilly's had...