I needed to make a canvas print order for my Mom's funeral service. I went to 2 CVS stores in Glastonbury, 2 Walgreens and could not make it work out. One store didn't have canvas, another didn't have that machine working. I walked into CVS on Main Street in Manchester, which is a busy store! I found a gentleman taking photos for a family for their passports and he asked if he could help me. I told him my story and how frustrated I was. He calmly said he will help me, he did and we got a gorgeous memorial canvas photo for my Mom's services. Dean, the store Manager did not stop there. I dropped in to see him and tell him I needed to order a bunch more of the canvas prints, about 13-15 more. He told me it would be a few days so he could order what was needed, he gave me his cell phone and we texted when it was time for me to come back and give him the print for the order. He did such a great job, while running a store, kept me informed of the progress and I had the large order done within a few hours. Dean even stayed late to make sure he finished up the order properly for me. I will definitely recommend this store to anyone!! Dean is a great professional...
Read moreLet me start by saying I have been a customer at CVS for over 45 years.I have never had a problem UNTIL April 11,2024.I went to get 2 money orders.The cashier accidently put it on 1.It was an honest mistake she was very professional and apologized for her mistake and called over who was supposed to be a manager but could not rectify the problem so I asked her why she couldn't just print 2 money orders and let me go on my way. Well apaertly she told me why but I have hearing loss in my left ear so when I asked again she raised her voice to me and said I ALREADY TOLD YOU WHY!!!!That is when I got really upset to be talked to to in that tone.Then another Manager came up she couldn't rectify the problem either. so I took my 1 money order and left totally disgusted with the total lack of respect and unprofessional actions of management. Especially the manager with the died pink hair if she was my employee and spoke to a customer in that tone she...
Read moreI used to love this CVS since it opened but lately it’s been going downhill. (For Pharmacy*) I’ve been trying to pick up my medication for a week now. The first time I went, I was told it was going to be $50. I told them I would come back when I had the money. I came back the next day (or maybe the day after), and they asked me what insurance I had. When I told them state (as it’s been the same since I was 18), they said I should call them as it would be near $300 for one of my medications. I left and called my insurance. I called the pharmacy line today to tell them I did speak with someone on the phone and that everything should be okay now, but I was told by the Automator it’s free and I don’t need to pay anything. I’m VERY upset because there’s always something new with this pharmacy now. After I pick up my medication, I will be transferring...
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