Quantum Internet and Telephone — Local services in Manchester

I have spoken with this company 2 times within the last few months about the quality of our internet speed is so bad. We constantly have issues with loosing connection to the internet and speed never being what we pay for. I speak with their techs and they argue about how speed tests are not accurate evidently but anywhere on the whole world wide web says otherwise? This is the worst customer service I have ever had to date. I have to say if you think you are getting what you pay for here you will be sadly mistaken. Hopefully in the future they will hire real technicians who don't lie for their company and respect their clients instead of being augmentative.

Update: A tech of a different name came out to our business and saw the issue we were having who I will add was a very polite man compared to the prior and replaced our modem. Hopefully there will not be future issues with the new modem so I am changing my review to 3 out of 5. The gentleman that came today to fix this issue should be head of the tech after the respect he showed and agreed with the issues that another tech had said...

HORRIBLE. Techician came out and stated a line could be run from the outside box, along my porch and into living room to install internet. i asked him BEFORE he left if this could definitely be done. He stated yes. I get a phone call hours later from annabelle stating that unless there is permission from my landlord and access to the basement here (no basement as far as i know and if so it is in the neighbor's side of the duplex), they cannot install the line. SERIOUSLY? Smaller companies need to find a way to compromise with potential customers, as well as teach their people to double check things before saying it can be done. ABSOLUTELY not recommending this company to anyone and...

Customer service is excellent. Every appointment was on time, every person on the phone and in person was knowledgable and helpful. But best of all after we had some internet speed issues, they monitored the service and came to adjust it without a service call. It was the phone lines in our older house that were the problem. the service provider came to the house to let us know and offered a solution to get the best possible speed. I work from home on the internet and my son is a multiplayer gamer, so speed is very important to us. So happy we made the change from Comcast and went with a local company that...