Golden Ring Music & Folklore — Local services in Manitowoc

I have never seen such poor customer service in a retail atmosphere in my life. I have known Mary and Fritz for years and this is the second time that I have seen him treat money spending customers this way. My friend and I are both musicians and she went in to check out a ukele, and I went in to purchase an amplifier and a harmonica. I had already chosen the amplifier and Fritz was packing it up, while Mary was tuning up this ukele that my friend has been admiring through the window for weeks now. Fritz aggressively and condescendingly verbally attacked my friend and chastised her for picking up and playing the instrument that Mary just tuned up for her to play.

Hey yelled at her and I let him know that we weren't buying anything now, and like a child he turned around and said, "and don't come back!"

I'm baffled, as a business owner myself, I just can't fathom. I wish I could give less stars. Don't go here if you have any kind of self respect or dignity. Shame on you Fritz! Shame on...

I planned on paying $200 for a bass, $229 for a Ukulele, and to buy a mic, and supplies in the next two weeks through this store. I am a college trained, and seasoned musician. My friend was going to buy a $129 amp, and a harmonica today through them. The lady was sooo friendly, she tuned two Ukuleles for me to try out. Once they were tuned someone was playing the guitar on an amp so I couldn’t really hear. Once they were done playing I went back over and picked up the Ukulele so I could try it out and the gentleman that works there told me not to touch his instruments. I am 34 years old. He yelled at me like I was a five year old grabbing candy off the shelves. I tried to explain why I was grabbing it and he said, “well don’t”. This is not how people should treat their customers. He lost some nice sales, not only for himself, but also for his sweet wife who...

This is one of those small family owned businesses that I like so much. This store opened in 1972 and has made several moves since then, all to different stores in the same building. I have known Fritz for a long time, as we grew up in the same nighborhood. He and his wife are talented musicians. Many, many people have learned to play folk guitar, banjo, and mountain dulcimer from these two.The store is pretty cool as it is packed to the gills with instruments (I got one of my mandolins here), music books, strings, and just about any thing a folk musician could ever want. I am usually there for violin and mandolin strings and picks. They are really nice people and their store is pretty amazing. If you are a musician or aspire to be one it would behoove you to stop by and check...