T-Mobile — Local services in Manitowoc

I traded in my IPhone SE ($400 value) in June plus paid additional $500+ for an IPhone 14 during a free phone giveaway. If it was free I asked why + $ was needed. I was told if I paid the additional $500 I wouldn’t have to pay the $90 a month. I had to return first IPhone 14 a week later it wouldn’t shut flashlight off unless I turned it off I couldn’t do screen shots & only got 40% of my text, emails & I got all my voicemails 2-3 days later. Manager when I came in to return the phone for the one I have now was rude & said I signed a contract to pay $90 which I never even got a contract. Told me if I didn’t calm down he’d kick me out of the store & not allow me back in. Week after I got this phone I had same problem on this phone. Seth was nice & explain everything in detail fixed my problem 3 days after that same problem occurred again. I tried to return this phone for my old phone but was told by same rude manager I couldn’t return it . I told the manager who ever sold me the phone told me that if I paid the + 500 my bill would go to whatever monthly plan I chose after first bill & first bill would be prorated. First bill was mid June -July 2 was $108 90 plus protection Seth said to me that maybe Aug 1 bill would reflect prorated and lower rate I went back in late July because bill due Aug 2 was the same $108 i was then told by Manager again I agreed to $90 for 2 years which I never did agree too if I could I’d never give T-mobile another dime & have them take me to court but I don’t need the stress but do need my phone for work. I still am paying $108 a month with the protection fee and was told I’d have to pay $90 for 2 years so I got $400 in trade in + 500 + 90 a month which is obnoxious for 2 years when I just saw that an iPhone 14 is only $40 a month so basically 900+1200 over 2 years $2100 for my phone not a free phone which was promised on the ad. FALSE ADVERTISING! I may have to put up with you for 18 more months but I’m telling all my friends & family who are thinking of switching NEVER to switch to your store as you have rude customer service (except Seth) & your management is even worse as he should set the example for your employees. He said I was a stupid woman who didn’t understand technology & probably never will. But just like my last 3 or 4 messages this one will probably be ignored or if received I won’t get reply back from you even if you send me a reply since I don’t get all my messages but at least I had the chance to tell you my opinion. T-Mobile at least the Manitowoc store is RUDE! Non...

Went in with my husband & 2 young boys just to get an idea of what our charges would be if we switched. We were there over FOUR LONG & EXCRUCIATING HOURS. Did I mention the part where we had TWO KIDS with us? So much fun being in a store for 4 hours with kids. Pathetic. After the 4+ hours, the store was locked with us all in it (isnt this illegal? A fire hazard?) as they scrambled to finish up. Fast forward.... they LIED. Said we'd save all this money, it'd be so much cheaper if we switched. So stupidly, we did. Our bill is not lower. At all. It's actually way, way higher than what we were previously paying. They were supposed to cancel the account I had with just internet with them, so we could switch it all to the new account. They never canceled my old internet so im paying for 2, one of which we never actually used), they never took care of the buy out to Verizon for my old phone to be brought over, & so much more. I've been to THREE T-MOBILE STORES (2 besides this manitowac branch), plus had to call in several times, none of which helped much, trying to get all the loose ends YOU ALL left for us to deal with. FOUR HOURS, people, plus all the gas wasted to go to 3 different stores (we live in the middle of nowhere), & time spent on the phone with customer service! Oh yeah.... maybe get people WHO SPEAK ENGLISH PROPERLY to do customer service! So stupid to have to constantly ask them to repeat themselves as you can barely understand one word they speak. Ugh. And they couldn't even do our account properly to begin with, even though we were there for eternity? We told you I had to get going to pick up my daughter from work in Chilton, yet you didnt care. Kept us literally locked in your store, unable to leave. Kids had to eat around 9 p.m. due to you, & my daughter? We were TWENTY MINUTES LATE picking her up. Thanks for not listening! I've never hated a cell company as I do this one, & as soon as our phones are paid off? Buhbye. Thanks for nothing, you incompetent people (there were FOUR people helping us in this store too!...

Absolute garbage location.

Let me start off with a few things. My father is the primary account holder, this has not and will not change. We have had an account with sprint for 15 years we dont touch the policy because we are grandfathered in and with that we have no limitations on any component.

Me and my fiancé both have lines on the account that we as responsible adults pay for ourselves.

My fiancé recently upgraded his phone (02/21) he has never dropped the phone, there are no cracks, nothing. However the screen resolution is broken. There are horizontal black lines across the screen. In addition to vertical colored lines and general blurriness. This is within the 14 day guarantee and his phone has insurance.

The only male employee stated: "Let me see what they want" not hello, or how can I help you. But that we are a burden to him. I showed him the screen and directed him to the same phone model that was on display. He said oh theyll be a $50 replacement fee. Which is ridiculous especially when the phone isnt even two weeks old. On top of having insurance. I began to tell him about the account holder issue as well as the fact that we got the phone at another location. Where he abrublety stopped and said I cant help you we dont even have that phone here (so why is it on display).

Yes i raised my voice, yes I got angry because this is RIDICULOUS! Im sure im not the only other person in this situation. What about the sprint family plan? Is everyone an account holder? What if you just got a new phone moved and cant have the phone replaced at the original location? What happens if the account holder works during specific times and cant come in to "authorize" having the phone replaced?

I work all day almost every day. When am I supposed to travel to Green Bay to have this resolved, oh and theres only a few days left in the 14 day guarantee policy?? Seriously??

Glad to see 15 years of being a customer...