CVS Pharmacy — Local services in Manteno

1st they send a text and talk to my wife that her prescription would be done at 6 pm. I go to pick it up and as usual with this location, it’s not done. The girl tells me that she can get it for if I want to wait. I say yes if it won’t be long and she goes to get the prescription. During this time 2 sets of people come to get meds! I’m still sitting there waiting for her to take care of both of them! After 12 minutes she says yours are ready and grabs from the counter right next to the register!! There are 3 very wrong issues with this scenario and this location!

1. you can’t call and speak to anyone! You have to leave a message and wait for a call back! You can’t even leave a message during their 12-1 lunch break!!! The system tells you they’re unavailable then just disconnects you! So, if you can’t answer the phones and you make your customers wait for a call back, why in the hell do you send them texts and verbally talk to your customers, tell them their meds will be done at a certain time, then they are not done and you just wasted time and now have to wait because you can’t talk to anyone to find out if your meds are done!!!!
2. I appreciate the girl going to get the prescription ready and she did! She pulled a bottle off the shelf, ran pills thru a counter, put them in a prescription bottle and labeled them! That whole process took this young lady 2 minutes! Literally! While the pharmacist was up front talking! When my wife talked to them in the AM this same day they told her 1 prescription was ready and this one I am referring to would be done at 6 pm. So why in the hell if this young lady filled this simply from a bottle on a shelf in less than 2 minutes did we have to wait a 1/2 a day to get it filled??? And then it’s still not done at 6 pm!!!! And 3) why in the hell if I was there before any of these other people, did I have to wait for them to be taking care of when you filled my prescription and labeled it before taking care of any of these people that...

I have tried to transfer my prescriptions which did not happen. I tried calling and can't get past the AI. Then when I actually get a person they want to interrupt. I changed my prescriptions to another pharmacy where it took one call to be connected immediately to a live person who assisted me in transferring my prescriptions but CVS had no time to do that without an angry call to accomplish this. Now I will get automatic refills with txt confirmation without having to do one dam thing. I will never ever use CVS for anything not...

Shorted me 2 pills. Good thing I counted them when I got home. Also, they were out of one of my meds. That's the final straw I'm transferring my...