AT&T Store — Local services in Manvel

I had a terrible experience at the AT&T store in Manvel, TX, specifically with a representative named Amirali Lakhani. I came in to open a business wireless line, purchase an iPhone, and activate a data plan for my iPad. I clearly stated I wanted the cheapest wireless plan available, as the phone would only be used for after-hours emergency calls for a dental office. I explicitly said I didn’t need any international features or heavy data.

Amirali told me the Standard plan at $60/month was the lowest and best option. I agreed, paid the $49 in taxes on a new iPhone (signed up under a promotion), and he set up both the phone and the iPad. Everything seemed fine until I asked for a printed copy of the plan and charges. That’s when things got weird — he said he “couldn’t print anything” and that I’d receive everything by email.

A few days later, I received multiple emails from AT&T, including one thanking me for enrolling in AT&T Protection Advantage — which I never authorized. Even worse, I later found out that two insurance plans were added: one for the iPhone and one for the iPad, both without my consent. I also received a notice requesting documents for setting up a tax-exempt business account, which I never applied for.

When I called the store and spoke with Amirali, he was short, rude, and completely dismissive. He claimed the system “automatically added” the insurance due to a glitch, offered no apology, and told me there was nothing he could do. He even said I was “wasting his time” and cut me off multiple times before telling me to call 611 and ask for loyalty.

I ended up spending over 2 hours on the phone trying to clean up this mess. Thankfully, a representative named Nathan with AT&T customer service was helpful. He confirmed that I had been signed up for the Premium plan at $80/month — not the $60 plan I was promised — and that two separate insurance plans had been added. He helped me switch to the correct plan, cancel the insurance add-ons, and issued a $50 credit for the first month’s billing error.

This entire experience felt like a bait-and-switch scam. The staff at this location misrepresented services, added unauthorized charges, and then treated me like an inconvenience when I asked for help.

Avoid this store at all costs. If you value honest customer service, go to a corporate-owned AT&T location or handle your business online. This franchise location is not...

I am reaching out as a deeply disappointed and valued AT&T customer regarding our frustrating experience with your AT&T Manvel office. What was initially presented as a cost-saving promotional offer has turned into an overwhelming and stressful situation.

We switched to AT&T because the promotion offered was more affordable than our previous plan. However, when we received our first and second bills, we were shocked to see significantly higher charges. We immediately contacted our AT&T representative multiple times, making it clear that we would not pay the incorrect amount until the issue was resolved. The representative assured us that a request had been submitted to the billing department and that it would take approximately three weeks to correct the errors.

According to the representative, the reason for the increased bill was that certain discounts had not been applied, an activation fee was incorrectly charged to one of the lines, and the device trade-in credit was missing. It appeared that the bill had been generated too soon after activation, preventing the proper adjustments.

After waiting the promised three weeks, we followed up again—only to be told there were still no updates. Eventually, our service was disconnected. When we visited the Manvel office seeking assistance, no one was willing to help or offer a solution. Instead, one of the representatives implied that the issue was beyond their responsibility, even suggesting that the previous representative who handled our account was the one who trained him—indirectly shifting the blame onto us.

When we contacted customer service, the only solution offered was to pay the full, incorrect amount to have our service reconnected—without resolving the billing discrepancies. This situation has caused us an immense amount of stress, and we are now seeking legal advice on the matter.

We expect AT&T to take full responsibility for the mistakes made on our account and provide a resolution immediately. Please address this matter as soon...

I went in last week to buy the new iPhone 17 pro max in silver. I was greeted by Amir and he helped me with this purchase. We started with the process and I let him know I want the silver as I am not interested in the cosmic orange or blue. He goes on to tell me about AT&Ts next up plan but he did not ask me if I wanted to add it so I brushed it off. We make the transaction I pay $125 and I go to the store next door, I then start receiving emails about my purchase. I look over the confirmation email and see I was ordered the cosmic orange phone. I go back and let him know that’s not what I asked for that I wanted silver, both representatives looked upset and told me the phone could not be canceled/returned we would just have to wait for the phone to come in. I call the AT&T customer service line and find out I was also signed up for the next up plan without my consent as well as insurance for the phone which I also did not want. I canceled and re-ordered what I truly wanted and my total then came out to be $95. I felt very deceived as I was never...