Chipotle Mexican Grill — Restaurant in Manvel

I came here around dinner time expecting a decent, reliable meal, but what I got instead was one of the most frustrating dining experiences I’ve had in a long time. I don’t usually leave negative reviews, but this location earned every bit of this 2-star rating.

First of all, the line was ridiculous—not just because it was long, but because of how poorly it was managed. I’ve been to busy Chipotle locations before, and they usually move things along quickly. Here, it was the exact opposite. The staff seemed completely unprepared for the dinner rush. Some workers were standing around while others scrambled, and no one seemed to know what they were supposed to be doing. The whole operation was painfully slow, and I spent way too long waiting for something that should have been fast and simple.

By the time I finally got to order, I was already irritated, and the food made things worse. The ingredients looked tired, like they had been sitting out for hours. The rice was dry and clumpy, the chicken was barely warm and had no flavor, and the beans were mushy. Nothing tasted fresh, and the whole bowl was bland and unappetizing. For a place that’s supposed to deliver bold, flavorful meals, this was a complete letdown.

On top of that, the portions were stingy. I watched as they barely put any protein in my bowl, and when I asked for extra toppings, it was like pulling teeth just to get a little more. For the price Chipotle charges, skimping on portions is insulting. It honestly felt like they were doing customers a favor by giving them scraps.

The staff’s attitude didn’t help either. Most of them looked miserable, moving slowly, and rushing through orders without paying attention. I had to repeat myself more than once, and even then, they still managed to miss parts of my order. No one smiled, no one tried to be friendly, and the whole experience felt like I was inconveniencing them just by being there. The only person who showed a shred of professionalism was the cashier, but by then, the damage was already done.

Overall, this location is a disaster during dinner time. The wait is long, the food is subpar, the portions are tiny, and the service is careless. I honestly don’t know how this place stays so busy, other than the fact that Chipotle is a recognizable name. The Manvel location does not live up to what the brand promises, and it feels like they’ve given up on even trying.

I’m giving it 2 stars only because I know Chipotle as a whole can be better than this. But this specific location? Not worth the time, money,...

I JUST WROTE AN ESSAY ON WHY THIS CHIPOTLE SUCKS

This chipotle was supposed to our saving grace as the one on broadway street also sucks, but it is quite the opposite. it's actually worse. i really tried to give them the benefit of the doubt, but after countless unsatisfactory visits i have to give up. i placed my order on doordash for pickup and not 5 not 4 but 1 MINUTE passes and my food is already ready. normally this is an exciting feeling as you don't have to wait for your food, but i knew to be scared. i pull through the drive thru and grabbed my bag. the girl at the drive thru window was very nice shoutout to her. after i received my bag i drive home anxious to see what chipotle could have possibly done to me this time. like usual, the bag starts leaking brown liquid everywhere. i haven't checked my car yet im too scared to see the damage to my seats. from front door to back door there is a trail of brown. (NO i didn't tilt the bag i know better). i wasn't prepared. normally it's just the bag. but when i took the bowl out and set it on my antique baby blue german table cloth that my grandmother passed down to me... it started pissing the brown at unprecedented rates. my mistake i should've expected less of chipotle. and to top it off there was a big fat serving of tomato's in my bowl. i hate tomato's. it was all mixed into my sour cream and cheese so i had to sacrifice a lot of that to get the tomato's out. all in vein. i just took a bite and a tomato exploded in my mouth so i won't be finishing the bowl. thanks for nothing....again, chipotle.

i included a picture of my doordash notifications for evidence and my victory royale...

Worst location EVER. I'm currently standing in line and scrolling the reviews posted here. I was just curious if my experience was similar to others. I've been standing in line 10 minutes, and one of the workers just yelled, "we're out of Brisket, sour cream and salsa," then shrugs his shoulders with a very careless attitude (It's 7pm and they close at 10pm) .... go figure.

Things were worse when I finally made it to the front. Aliza("WITH AN A", had such a terrible attitude. I won't even go into details with her because she's probably young & learning with her 1st job, but She had to yell over the loud music coming from the kitchen. I honestly couldn't believe what they were listening to. It happens to be one of my favorite songs, but it's definitely not a work friendly song. I felt so bad for the family with small children behind me. There's no way I would have felt comfortable playing that song at work with all of the explicit lyrics.

Please do something to save this location. Either new management or an entirely different team. I'll definitely drive the extra few miles to the Broadway location going forward. This was actually very...