Macy's Furniture Gallery — Local services in Maple Shade Township

RACISM!! I just left the Macy's Maple Shade NJ furniture store. I apparently invisible African American woman because I walked all the way around the store, sat in at least 6 sectionals to test them for firmness since I was in the market for a new sectional. And even took pictures of two price tags in the middle of the store. When I began to think "How is it possible that I can see three salespeople but they apparently can't see me", so I sat down within two feet of two salespeople and watched one just up when two white men walked in the door together and one saleslady immediately jumped up and said "Can I help you?". I immediately turned into the red faced emoji and proceed to the customer service desk. I asked for the manager but was told they had just left. I proceeded to tell them that I had purchased two Beauty Rest Black mattresses from this store (not cheap) and I was here to purchase a sectional couch and another Beauty Rest but since I was invisible as an African American customer that I would never purchase anything from them again. This is last time that I am going to let a store racially profile me. I am a licensed financial advisor, but I find that if I am not in a suit I get profiled. Why can't I walk into a store with shorts and flip-flops?? I was casual cute - denim skirt t-shirt designer flip-flops and bag. I am so disgusted..me and my family have spent a considerable amount of money in that store.. I am so sick of this racist retail behavior in this country! The people at the counter said there people aren't like that, then the token person of color proceed that someone else of color had just complained earlier about the same thing..so I responded that apparently you do have a problem. If this has happened to you at this store please...

We purchased a sectional and purchased a warranty. The furniture frame separated from the recliner in January. We filed a claim it took 4 months to send someone out. He came Out flipped over the sectional tightened some bolts and said it was fixed. He didn’t know Ben look at why we filed the claim. I showed him the broken frame he said it is supposed to be that way. I showed him the other side and said then why isn’t this side the same? He had no answer he said he would put it in the report. He didn’t put it in the report and closed out the claim. Because it took 5 months to send someone out, they now say the warranty is expired. $5000 sectional. We are suing them. We have videos and pictures from the day the tech came out. We have all the videos sent to the warranty app. This is unacceptable. When I spoke to Justin employee #3516916 he refused to get a supervisor said he didn’t have one available to help me. Your warranty is now expired so we can no longer help you. Then he hung up. NEVER EVER use Macy’s furniture they don’t stand by their products and warranty any longer. I am attaching pictures if both sides of the sectional. You can clearly see it is broken at the frame .1st picture is the broken recliner side. Second picture is the right recliner side not broken.

Update after I posted this Macy’s called me back in 24 hours stating they were sending a tech out. They sent the same guy. He did the same thing. Took some screws out and tightened them. Took pictures and then closed it out. 6/14/2024. Both sides of the recliner are broken and we now have no warranty. They should have done the correct thing and replaced per warranty. Still considering legal process $5000 couch down the...

I ordered a leather couch in January 2021. Told buy the sales person it would be available buy the end of March. I was billed over $1000 as a deposit. That billing came as soon as couch was ordered. Paid the money and waited. On April 12, I called the store and they told me couch was there and would be delivered on Wednesday. The couch was delivered and was not assembled at the factory correctly. The end of the couch was at least 1 inch shorter than the other pieces. The customer service women informed me that the only option was to have a adjuster come the following week and try to fix the problem. Clearly it was a defect at manufacturing , so how can it be fixed? She said you can send the couch back but it would be months before a new one could be made. We are all aware of the COVID situation, but this is customer service. I had to make a choice of keeping a couch that someone was going to try to fix or not accept the couch . I did not accept the couch and after waiting 3 months this was the only solution she offered. If I kept the defected couch I would be billed the whole amount. This solution was not a professional outcome, and I will never buy anything from this...