Walgreens — Local services in Marathon

I have been a resident of Marathon Florida for over 10 years. Since I've lived in Marathon I have been a reoccurring customer to Walgreens store. I do go to both stores but I frequent the Walgreens on the Northern side of Marathon. I usually have to go to Walgreens stores at least 3 to 4 times a week. I often spend over $100 on each visit. Since I attended the stores so frequently the staff has come to recognize my wife and I. Usually when I attend the store I get treated with welcoming and positive attitudes. Unfortunately on November 20th 2017 I went to Walgreens to purchase an item and had the worst experience I have ever had. The employee named Jennifer treated me with such disrespect I was utterly disgusted. One of the other employees had a line and ask for assistance at checkout. Jennifer clearly didn't want to do her job and check me out. She made an unhappy groan, & rolled her eyes at me and said, "couldn't you just wait in line until the other checkout attendant could help you? I really dont feel like doing this" I replied to her that I didnt ask for her to check me out, her coworker did. She continued to glare at me with her hateful eyes. She checked out my items and violently threw my change onto the countertop. I told her that if she hated her job so much, why does she even work there. Her response to me was, "what makes you think that I hate my job?" So i responed that it was pretty evident by her actions, and the way she was treating me. Rather than apologizing for mistreating me, she pushed my items to the side and said "next customer." I told her that I hope she had a better rest of her day, and i left the store feeling very disappointed and abused. I understand that she may have been having a bad day, but there is no excuse for treating customers the way that Jennifer treated me. Her negitive tone of voice, her poor customer service skills, and her discusting attitude will make me question if I ever want to shop at a Walgreens ever again. Again, the rest of the staff is very plesant, and the owner Patty Philcox is very professional. Ms. Philcox has gathered a great staff, but I firmly believe that her employee Jennifer is a bad seed. My recommendation is that Walgreens Marathon is already a good establishment, but if people like Jennifer and her bad attitude werent a part of their team, Walgreens Marathon could be a great...

The pharmacy …. Is one of the few pharmacies in town, but it’s the oldest one. I went to the hospital on Saturday afternoon because I was feeling very sick, was discharged with 3 prescriptions that I requested to be send to this location because it been my pharmacy since I moved to town 22 years ago. To my surprise they close the pharmacy at 5pm on Saturday and open at 10am on Sunday, that will be 17 hours without filling a prescription due to hours of operation. When I got to the window at 10:05 am.. the lady told me they just opened and I needed to come back on 30 min. I went back an hour later and to my surprise again they could only filled two out or the three because they were out of stock on the most important one and that they will not get it until next Tuesday. Are you kidding me???? If I went to the emergency room is because I could not wait another hour without treatment. It’s a common thing in this pharmacy to be out of stock on medication…had happened before with my mothers refills. It’s ridiculous that we can only get sick Tuesday - Friday because the pharmacy is either closed or out of stock on medication. The only reason I gave it two star is because they referred my prescription to Publix and they are fully stocked and open. From now on I will use Publix pharmacy from the beginning and will also request transfer of all my mothers medication. I don’t understand if we are on an island with thousands of people that might need prescription for serious illness Why they don’t stock up??? Why Publix has it and they don’t ???? Is is poor management and ordering ???? They are not doing us a favor, their business is sell medication so people can feel better. Marathon is part of the United States of America where we can find anything we need at any time. I think corporate needs to get involved and review what’s really going on there because I’m sure I’m not the only...

This walgreens was always run well with Jonah as the manager. Ellie the manager on duty tonight was absolutely the rudest and most unprofessional person I've dealt with in a long time. I went down an aisle to buy a card and she looked at me and said ma'am you can't come down here the floor is wet its blocked off. I said no its not blocked off, i came down the aisle from the other side and there was no block whatsoever. I asked her to look, she then argued with me, i said how do i buy a card? She then said i can refuse you service, I said but its not blocked!! And then i said i was done talking about it. She yelled at me YOUR SERVICE IS REFUSED. I have lived here for 28 years and have never dealt with someone so rude and unprofessional! We just came in for a bday card and a gift card for a 6 year old. I will be contacting corporate with complaints about this power hungry nasty person who was obviously looking for a fight. Question, why were they mopping the floors at 10:15 at night? And telling people they couldn't go down aisles to purchase things? Should this not be done after the store closes at 11 pm so they don't lose money?? Because they lost 60 from us and who knows how much more...