Critter Cafe — Local services in Marco Island

Our dog was injured. We boarded our Papillon for a week and scheduled him for a bath and nail grooming on the day he was scheduled to be picked up. We were told he would be ready by 10am. We arrived shortly after 10 and were told that our dog was still being groomed, so we waited. When he came out, they told us that he would not allow them to cut his nails so they didn’t. This was the first time we have ever heard this. This was the worst grooming job we had ever seen. His hair looked as if he had been dried quickly in high heat. We noticed immediately that he was in pain with tears in his eyes. Then upon arriving home we noticed that our dog kept licking an area that was appeared to be burned severely. We surmise that they forgot to groom him and then hurriedly bathed and dried him while we waited. We spoke with Critter Cafe and they insisted that they do not use a heating element when drying after a bath. We have boarded our dog numerous times in the past in Ohio and this type of thing has never happened. We do not feel that this is a safe place for our dog and we will...

They really suck, brought my lln hair cat to get a lion shave he came back completely shaved except his tail. They even cut one of his nipples. I DIDNT SEE THIS CAUSE HE WAS ALREADY IN HIS CARRIER when I arrived. When the mrs called them they said oh we over booked and your groomer gave cat to another groomer and forgot FORGOT to tell they about the lion cut. To bad for you OOPS. NO well cut you a break next time or refund even partial now...Nothing. We wife and I,2 cats and a dog Criused in to Naples 6 months ago on our yacht decided we loved the area bought the slip and property to build,we expect to be here another 20 years. This business must have way to much business to treat first time customers so badly, an they knew we were looking for a long term groomer.The cost of this one cat was 80 dollars I shave my cats and dog twice a year (God only know what they would charge for a dog). So do the math over twenty years. We also board the animals for a min. Of two months per year. My advice find another groomer.. these people...

The very first time we left our "babies" there in Oct 2018, we were sooo very impressed. One of our babies had bladder surgery 2 years prior (we did not bother to mention that Critter Cafe). On the second day there, we received a call from Critter Cafe informing us that one of our babies was peeing blood. We rushed over there and we were given the complete details, so we took her to the vet down the street after consulting with her vet back home. She was treated for a slight UTI and was great after two days. What REALLY IMPRESSED us was this: What pet hotel/daycare pays that close attention to pets' urine when they are taken out to potty when they ha e NO idea about her bladder issue. I still cannot stop speaking about the attention and care given to our "babies". Critter Cafe will ALWAYS have our business. Thanks so much to the staff for taken such wonderful care of...