Do not recommend this facility to anybody, Bo is "supposed " to be a Supervisor. A true Supervisor does just that. He not only falls to the way side as a person in charge he also has a problem being truthful.. He stated he has a 100% satisfaction rating which is by far untrue.. He states none of his machines has ever malfunctioned, this to is very untrue.. Two of my machines were faulty, Kim checked them and also noted they did not work properly, nor did I ever receive any of my supplies.. Instead of this so called supervisor asking me what can I do to fix my problems he instead stated " None of our machines have ever malfunctioned and if you dont like it you can return your machine." To which I promptly returned my machine... Poor Professionalism, Poor people skills and an all around Poor establishment.. If you need Cpap machines or equipment dont go to this location, use another Company.... Mark Edwards 8/5/22...P.S. The only reason for the one star is you cant give a review...
Read moreIf I could have zero stars I would pick that one. I"m still being billed for my husbands use of oxygen when the insurance paid at that point 100% of it. I finally had enough of the fraud of a bill. That I wrote a nasty message on it and that he died ! Then I continued to write a letter to cooperate and complained to them as well. As I just did this , I have no update on what they said or even what they might say. But I have any reason to pay a bill that shouldn't be one in first place and second , he's dead. what are they...
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As a medical office, we rely on dependable and knowledgeable DME providers, and Bo Wilson at Rotech has consistently exceeded our expectations. His professionalism, efficiency, and dedication to patient care make a significant difference in ensuring our patients receive the equipment they need in a timely manner. Communication is always seamless, and his willingness to go the extra mile does not go unnoticed. We highly recommend Rotech DME and truly appreciate the outstanding service provided...
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